Search Labels - Deskpro Support
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Remove required fields
It would be helpful if you could remove built in required fields from the contact form. We use a nu...
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Compulsory time logging
I'd like to be able to force agents to submit a time against the time log when they submit a reply s...
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Option to move add time controls on Tickets to top of section
On a ticket with a lot of time added / tracked, the number of entries can move the controls to start...
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Twilio SMS Integration to Allow Fields
Currently, the Twilio SMS integration in Deskpro allows only for a hard-coded phone number. My proje...
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I would like to see a separate field for 'middle name' to use in snippets
Hi there, I really like the possibility to use either the user's first name or last name in snippet...
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Editing the visible fields in the Linked tickets area.
It would be a great feature if the visible fields / colomns would be editable / choosable in the sec...
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Add a 'Summary' message type for tickets
I would love to have a different message type available in tickets that one could post a 'Summary' o...
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Make user registration fields more available for user
Once registered and clicking on the "Your Account" have the fields available for the user to fill in...