Search Labels - Deskpro Support
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Add "is autoresponder" in Trigger conditions
It would be nice to have the “user is autoresponder” as a criterium in the escalations etc. to be ab...
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Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
We would like to use the feature that limits email attachments to specfic file types. However if an...
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Close Ticket through email
Is there any way to provide an option button to allow users to close tickets through email?
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Agent Email Notifications Department Specific
An agent in this DeskPro instance only wants email notifications for tickets in her departments. How...
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Allow <pre> html tags in the message body of user replies
At the moment, html <pre> tags are stripped from the user replies. As an IT agent, we love being ab...
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Determine how often agents send emails when creating ticket in agent interface
I’d like to be able to report on how often agents send a message when creating a ticket. I have the...
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Schedule Report Email Template
Is it possible to customise the email sent when we schedule reports? ie. to include the report in th...
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delaying emails
It would be good if you could set a delay between a ticket reply being updated and an email actually...
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Support .msg files being forwarded to the helpdesk from Outlook
We are currently experiencing problems when forwarding an email to the ticket system to create a tic...
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Email replies to notes show as replies, want to be notes
We are looking for a way to make it so when an agent email replies to a note, the agent's reply is a...
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Option for admin not to send email when updating agent password.
As an admin, when you use the option to update an agent password, an email is automatically sent to ...
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Remove Signature
Can we add a way to automatically remove Agents signature when the tickets are replied by e-mail, kn...
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New E-mail features
Sometimes (quite often) it occurs that a client sends his mail to my private mail address however th...
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Replace 'Department title' with 'Department title for users' for email template variables
We're setting up an out-of-office reply for our holidays and are using an email template for that. A...
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Action code for a CC
It would be great if an email action code could be added to the system that adds CCs to tickets. Si...
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Add a method to identify the original recipients of an EMAIL imported into DeskPRO
We would like to have some way to find out who the original recipients (To and CC) were of an -email...
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Send secure links to documents rather than the documentn themselves when emailing a user
I want to avoid attaching documents to emails for data security reasons. I would like to place the d...
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Add an option to automatically display inline responses in ticket messages and ticket notification emails
We've recently had a couple customers start responding to a lot of messages inline. While the Deskpr...