We are pleased to announce a new release of the DeskPRO helpdesk platform, build #349.

The following is an automatically generated list of changes in this release:

• NEW Can now use advanced formatting/variables in 'set subject' trigger
• FIX "Ticket Defaults" settings would show as blanks if the selection was to do no action
• FIX Bugs in the workflow of feedback validation
• FIX Opening task date dialog when using Chrome on a touch device
• FIX 'View Full Message' button did not work on Win8/Touch devices
• FIX 'Forward Message' did not embed inline images properly
• FIX Adding CC's from agent interface did not always show suggestions as you typed
• FIX $http object (used in widgets/apps) was not signign requests with the request token which made it fail when calling the DeskPRO proxy
• FIX Bad display of hr tags in articles
• FIX Saving ticket notification preferences for an agent from admin interface sometimes would not work. If agent had no 'other notifications' enabled, then saving ticket notifications wouldn't persist.
• FIX Task counts not showing same results as actual number of tasks in a list.
• FIX Error on delegated task list when agent is part of one or more teams
• FIX Some apps settings would not be set properly upon first install and would need you to re-save the settings page
• FIX API data not being updated when custom fields are updated. Also affects subject not being updated in real-time if it was changed on the back-end.

This update has now been rolled out to all Cloud customers.

If you are using DeskPRO Download, you can update your installation from the admin interface.