Currently it shows total tickets when a user logs into the user portal but could be beneficial to just show total Open tickets.
Show total no. Open tickets rather than Total tickets for users - Community / Feature Request - Deskpro Support
Having both in a open/total presentation would give the best of both word
<div>The count on the user portal shows total tickets including those solved.</div><p><br></p><p>It would be more helpful is this just showed open tickets.</p><p><br></p><p><img src="https://support.deskpro.com/file.php/4016SPMGBZCYTN40156850AEED1/1554306617257.png" class="fr-fic fr-dib" data-blob_id="4015685"></p>
<p>I'd like to see a change to the ticket counter on the userinfo block (top right block on the user-facing pages). It currently says: 'View your N tickets' Where N is the total number of tickets I've ever raised. I'd prefer it to say 'View your N open tickets'. Also, I'd like to add two entries: View all tickets, ever View N tickets waiting for me - these should be tickets in 'Waiting customer'.</p>