Allow a chat to be linked to an existing ticket. Use case: customer starts a live chat asking another question or asking about a ticket they have submitted. Rather than creating a new ticket from the chat, add the ability to search for and link the current chat to an existing ticket.
Chats linked to existing tickets from Chat Interface - Community / Feature Request - Deskpro Support
This would be very useful for us as well, right now we have to dig through chats and make manual notes. Shocking this isn't already implemented.
It would be handy to be able to assign a chat to a ticket that is already created, both during the chat, and when the chat log is accessed in the back-end.