Community - Deskpro Support

Title

Status change

Comments

Activity

Allow redirects from archived articles to published articles

… Collecting Feedback

0

Admins to set ticket filter views globally

… Collecting Feedback

0

Show Notes seperately from replies on agent UI

… Report

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DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All

… Report

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Ability to change message order and date view in the helpcenter

… Collecting Feedback

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Voice - extra options for Voice queue settings

… Collecting Feedback

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Merge History and Search field in top navigation bar

… Report

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The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc

… Collecting Feedback

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For agents to get a notification when a new user is registered

… Collecting Feedback

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The ability to duplicate department settings/permissions etc

… Collecting Feedback

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Time based triggers for recurring actions

… Report

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Triggers for persons and organisation

… Report

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Ability to save filters for Persons/Organisations

… Report

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Title Field (Mr., Mrs., etc) Customization

… Report

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Bulk Delete Agents

… Collecting Feedback

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Dynamic dropdown custom ticket fields

… Collecting Feedback

1

The ability to have a second ordering feature

… Collecting Feedback

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Image auto-resizing and lightbox functionality when creating Publish content

… Collecting Feedback

3

Different feedback forms for tickets from different departments

… Collecting Feedback

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The ability to set admins for specific brands

… Collecting Feedback

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Let agents include tasks and comments when printing tickets

… Report

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Most used contacts option

… Collecting Feedback

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Warning / notification to reassign tickets before deleting user

… Collecting Feedback

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Lock icon in condensed ticket list view

… Collecting Feedback

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Notifications for attachments removed from emails due to file size

… Collecting Feedback

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Limit total number of tickets assigned to an agent

… Collecting Feedback

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Prevent users from resolving tickets

… Collecting Feedback

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Add an expiry date for Customer Satisfaction Survey

… Collecting Feedback

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Search by attachment name

… Collecting Feedback

1

How to make Message and Subject field not required

… Collecting Feedback

2

Copy of email via trigger should be included in the relevant ticket

… Collecting Feedback

0

Change search defaults

… Collecting Feedback

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recall message

… Collecting Feedback

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Have a setting to make it so agents must provide a label for tickets

… Collecting Feedback

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(Add option to) Display "Last updated" instead of "Created" date for KB articles

… Report

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Custom fields for Guides

… Collecting Feedback

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Ability to limit the number of active sessions for users

… Collecting Feedback

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Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form

… Collecting Feedback

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Attaching multiple files to a ticket using the attach button, not the drag and drop method

… Collecting Feedback

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Reporting on articles with searchwords

… Collecting Feedback

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Ability to update a ticket based off it's linked ticket

… Collecting Feedback

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A permission that allows agents to only see certain CRM usergroups

… Collecting Feedback

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Allow agents to choose Microphone and Speakers used by Voice

… Collecting Feedback

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Add predefined articles to chat widget

… Collecting Feedback

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Allow admin to set agents offline for chat and voice

… Collecting Feedback

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The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)

… Collecting Feedback

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Custom Fields for Agent Profile

… Collecting Feedback

2

Community Topic Filter view - want to see 'All'

… Collecting Feedback

0

Make Deskpro recognise the organisation when it has been cc'd on an email

… Collecting Feedback

0

Character validation on the account registration form

… Collecting Feedback

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