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Bug Report Design Feedback
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Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
26
Reorder custom choices - Nesting
Lance Marrano
9 Meith 2015
Collecting Feedback
0
43
Ticket locked information to be smaller
Chris
9 Meith 2015
Collecting Feedback
1
43
Round Robin Queue outside Working Hours
Chris
9 Meith 2015
Collecting Feedback
1
44
Ability to have different working hours for different days of the week
Chris
9 Meith 2015
Collecting Feedback
2
80
Away from Desk to disable Round Robin for Agent
Chris
9 Meith 2015
Collecting Feedback
4
27
API should return ID of "predefined choices" custom field
Timo Heil
5 Meith 2015
Collecting Feedback
0
46
Allow the use of variables in signatures.
Kenneth
3 Meith 2015
Collecting Feedback
2
44
Copy form layout from another department
Kenneth
3 Meith 2015
Collecting Feedback
0
62
Working hours taken into account in escalations OR SLAs to be completed by actions
Simon Frost
1 Meith 2015
Under Review
4
33
Would like more settings on ticket archiving
Simon Frost
1 Meith 2015
Collecting Feedback
0
45
On hold in reporting
Danny Batenburg
29 Beal 2015
Collecting Feedback
0
38
Chat fields required to help with chat reporting
Riccardo
21 Beal 2015
Collecting Feedback
0
34
Tasks Included in Quick Search Results
CAC Helpdesk
19 Beal 2015
Collecting Feedback
0
68
Include Full Date Instead of "x days ago" on tickets
CAC Helpdesk
19 Beal 2015
Collecting Feedback
2
27
Add agents to teams while AD synchronization
Olga Nikolaeva
18 Beal 2015
Collecting Feedback
0
38
Provide API Mechanism to authenticate users against Deskpro DB
Richard Smith
8 Aib 2015
Collecting Feedback
0
78
Ability to customize satisfaction survey questions
Christian Mattart
2 Aib 2015
Collecting Feedback
2
59
Department separation
Clint Broadhead
25 Márta 2015
Collecting Feedback
0
54
Adding a drop down for user CC selection when creating a ticket
Kevin Carter
16 Márta 2015
Collecting Feedback
1
44
Allow agent filtering on Ticket Satisfaction reports
Jason Voice
10 Márta 2015
Collecting Feedback
1
32
Add agent permission to view \ hide Notes field.
Jason Voice
10 Márta 2015
Collecting Feedback
0
38
Addition of a Time Stamp Variable for Snippets
eric
9 Márta 2015
Collecting Feedback
0
49
Customization of who the Customer Satisfaction Survey is sent to
Bonnie MacArthur
9 Márta 2015
Collecting Feedback
0
32
Allowing for text to be added above Reply Line
Aaron Bianucci
4 Márta 2015
Collecting Feedback
0
35
Tasks visible to clients (by agent choice) based on ticket
Adam Smeets
28 Feabh 2015
Collecting Feedback
1
140
System wide holiday & working hours definition
Ralph
23 Feabh 2015
Collecting Feedback
3
56
Mailchimp Integration
Codrin Mitin
25 Ean 2015
Under Review
0
60
Allow for “Internal Only Tickets”
Anonymous
15 Ean 2015
Collecting Feedback
3
81
Create an OR function for custom filters
Anonymous
15 Ean 2015
Collecting Feedback
4
35
Allow us to send a CC to additional emails on the account
Anonymous
15 Ean 2015
Collecting Feedback
1
27
Give Users Service (Support) Credits to use as part of their support contract
Ian Clayton
12 Ean 2015
Collecting Feedback
1
43
Option to alphabetize category list items
Clint Broadhead
26 Noll 2014
Collecting Feedback
0
32
More conversation in linked tickets created
Geraldine Menard
18 Noll 2014
Collecting Feedback
0
39
Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Simon Frost
17 Noll 2014
Collecting Feedback
0
45
Department ticket bubble color
Kenneth
13 Samh 2014
Collecting Feedback
0
33
Quick Actions for Compact ticket list view
Tommy Jackson
6 Samh 2014
Planning
3
37
Better management of the categories
Geraldine Menard
5 Samh 2014
Collecting Feedback
2
58
Admin able to sign agents out of chat
Lu Parente
31 DFómh 2014
Under Review
1
36
Insert KB article link/content into a new ticket
Lu Parente
31 DFómh 2014
Collecting Feedback
0
32
Store customized Twig templates in filesystem for versioning
Timo Heil
29 DFómh 2014
Collecting Feedback
0
34
Mention creation of linked tickets as notes
Christian Mattart
27 DFómh 2014
Collecting Feedback
0
34
Trigger rule by number of replies on a ticket
Lukasz Rzanek
8 DFómh 2014
Collecting Feedback
0
38
Tree view for linked tickets
Geoffrey Nimal
8 DFómh 2014
Collecting Feedback
0
31
Simplify task of creating a ticket from agent interface
Christian Mattart
2 DFómh 2014
Collecting Feedback
0
44
Add Separate Notification for Mentions in Tickets
Kris van der Starren
21 MFómh 2014
Collecting Feedback
1
40
Ability to "Notify All Agents" in Triggers
Kris van der Starren
18 MFómh 2014
Collecting Feedback
0
44
Move Messages to Other Tickets
Kris van der Starren
15 MFómh 2014
Collecting Feedback
0
49
Bugzilla Integration
Roshan
9 MFómh 2014
Under Review
0
107
Integration with TFS online
Marcin
14 Lún 2014
Under Review
4
49
Reports - Easy search of labels by date range, organisation etc.
Will
14 Lún 2014
Collecting Feedback
0