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Bug Report Design Feedback
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Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
16
Add Persian characters support.
Mahdi malvandi
3 DFómh 2018
Collecting Feedback
0
20
Notify agents more clearly when a new chat has been assigned to them via Round Robin
Lynn Palumbo
2 DFómh 2018
Collecting Feedback
0
20
Merged tickets should leave the order number of the merged ticket as a comment
Jeremy Cunningham
28 MFómh 2018
Collecting Feedback
1
28
Update JIRA-logo
Mirjam
27 MFómh 2018
Collecting Feedback
0
22
Reusing Attachments within Tickets
Kim STRUELENS
27 MFómh 2018
Collecting Feedback
1
18
Numbered list in snippets
Jeremy Cunningham
26 MFómh 2018
Collecting Feedback
0
17
Add a setting to require users to provide a comment in the satisfaction survey
Ahmad Sahrizal
14 MFómh 2018
Collecting Feedback
0
25
Admin capability to delete agent IM groups
Lauren V
14 MFómh 2018
Collecting Feedback
1
16
Differentiate language availability per brand
Koen Glotzbach
12 MFómh 2018
Collecting Feedback
1
14
Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
George Lewis
6 MFómh 2018
Collecting Feedback
0
21
Schedules
Mark Niles
4 MFómh 2018
Collecting Feedback
1
20
Creating a snapshot of system setup and configuration on cloud
James Wanless
29 Lún 2018
Collecting Feedback
0
17
Task handling improvements
Zsolt Kiss
26 Lún 2018
Collecting Feedback
0
20
Download attachements in bulk
Zsolt Kiss
26 Lún 2018
Collecting Feedback
0
15
Permissions checker tool to test what permissions are effective for different agents across different departments
Keith Ritter
21 Lún 2018
Collecting Feedback
0
12
Possibility to have a drop down list with the opened tabs
Zsolt Kiss
15 Lún 2018
Collecting Feedback
0
12
Add the ability to un-dock the Agent IM window
Romanita Courson
14 Lún 2018
Collecting Feedback
0
22
Be able to apply a Macro when adding an Agent Note
Masaki Sugiyama
14 Lún 2018
Collecting Feedback
0
10
Add "pause" and "reset" options when answering a ticket
NL Hulshof
14 Lún 2018
Collecting Feedback
0
13
Display Knowledge Base articles articles in widget
Koen Glotzbach
10 Lún 2018
Collecting Feedback
0
15
Improve the display of drop-down custom fields in the mobile app
Steve, Lam Hang
6 Lún 2018
Collecting Feedback
0
17
Trigger auto chat if:
Asa
5 Lún 2018
Collecting Feedback
0
17
Allow agents to filter all the nested custom field options in the top-level select box
Tyler Gelzaines
3 Lún 2018
Collecting Feedback
0
20
Read-only custom fields
Gerard Krol
3 Lún 2018
Collecting Feedback
1
17
Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
Christoph Strauss
3 Lún 2018
Collecting Feedback
0
12
A setting that prohibits multiple display of tickets
Masaki Sugiyama
1 Lún 2018
Collecting Feedback
1
11
Add more filters to Agent Hours
Steve, Lam Hang
1 Lún 2018
Collecting Feedback
0
15
is confirmed = uservalidated
Thomas Menamparampan
31 Iúil 2018
Collecting Feedback
0
20
Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface
Hasan Hüseyin Gençer
25 Iúil 2018
Collecting Feedback
1
25
Allow me to import a users language preference from an Active Directory usersource to their CRM profile
Steve, Lam Hang
25 Iúil 2018
Collecting Feedback
0
17
Add ability to be able to quickly import Organization data by csv
Romanita Courson
23 Iúil 2018
Collecting Feedback
0
6
add 'organization changed' criteria to ticket triggers
Thomas Dakan
23 Iúil 2018
Collecting Feedback
0
15
Add ability to create internal/hidden departments
Koen Glotzbach
20 Iúil 2018
Collecting Feedback
1
27
Two Factor Authentication (DUO)
Tom Schoen
17 Iúil 2018
Collecting Feedback
1
36
Allow users to submit Ticket Satisfaction rating without logging into the User Portal
Roberto Rodriguez
17 Iúil 2018
Collecting Feedback
0
20
Follow Ups - Be able to set Urgency
VDC Support
16 Iúil 2018
Collecting Feedback
0
19
Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
Samuel Waser
16 Iúil 2018
Collecting Feedback
0
14
Downloading documents
Kieron Hill
13 Iúil 2018
Collecting Feedback
0
8
Getting notification if somebody add a comment to one of the tasks I'm concerned in
Zsolt Kiss
7 Iúil 2018
Collecting Feedback
1
26
API v2: POST messages into /tickets/{id}/messages as end user
Harry Hellerschmid
5 Iúil 2018
Collecting Feedback
0
37
Modify the selected form layouts that a new custom field is added to by default
Christoph Strauss
2 Iúil 2018
Collecting Feedback
2
29
A separate agent permission to be able to control agent followers
Christoph Strauss
26 Meith 2018
Collecting Feedback
1
18
Snippets Autocomplete!
Jeremy Cunningham
25 Meith 2018
Collecting Feedback
0
19
Forward Tickets
Rafie
21 Meith 2018
Collecting Feedback
0
20
Chat full log
Jessica Johnson
21 Meith 2018
Collecting Feedback
0
26
"Important" NOTE
Danilo
20 Meith 2018
Collecting Feedback
1
19
Separate naming for custome fileds
Philipp Bartsch
19 Meith 2018
Collecting Feedback
0
19
Option to disable the Agent profile picture sync from Active Directory
Samuel Waser
19 Meith 2018
In Development
0
18
Follow Up - Change Department
Danilo
19 Meith 2018
Collecting Feedback
0
19
Add an option to automatically display inline responses in ticket messages and ticket notification emails
Ian Gallmeister
18 Meith 2018
Collecting Feedback
0