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Suggestion Bug Report Design Feedback
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Suggestion Bug Report Design Feedback
Community
Community
Submit Feature Request
Suggestion Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
36
Separate Agent Permission to edit own Messages
Grote, Sebastian
Nov 28, 2017
Collecting Feedback
3
30
Reordering ticket list
Zsolt Kiss
Nov 23, 2017
Collecting Feedback
0
18
Minor change for email details display drop down from ticket time location
Kevin Horn
Nov 20, 2017
Collecting Feedback
0
40
Enabling permissions on macros for Teams
Paul Davies
Nov 20, 2017
Collecting Feedback
3
26
Billing date and time choice
Dave Topan
Nov 16, 2017
Collecting Feedback
0
19
Android app - should auto refresh to reflect data changes
Michael Woffenden
Nov 15, 2017
Collecting Feedback
0
24
Filter possibilities for tickets with follow-up
Zsolt Kiss
Nov 14, 2017
Collecting Feedback
1
26
Prepaid tickets/time for users to use for support
Tom Schoen
Nov 14, 2017
Collecting Feedback
1
53
Drag & Drop reordering of help center content (knowledge base articles etc)
Raymond
Nov 14, 2017
Collecting Feedback
2
38
Add a "answer's count" column in tickets interface
Luca
Nov 10, 2017
Collecting Feedback
0
44
Add a 'Summary' message type for tickets
Eric VanTol
Oct 26, 2017
Collecting Feedback
6
44
Ability to change layout of the department
Rihards Zeimanis
Oct 24, 2017
Collecting Feedback
1
38
Compress the "before update" database backup
Ibrahim
Oct 24, 2017
Collecting Feedback
0
30
Option to select Jira assignee when creating a Jira issue
Douglas Martin
Oct 18, 2017
Collecting Feedback
1
31
Allow users to leave feedback after rating an article
Jeroen van der Steen
Oct 18, 2017
Collecting Feedback
1
28
Organization/Ticket List would like more information on list
Douglas Martin
Oct 5, 2017
Collecting Feedback
0
53
Add "Remove all CCs" and "Remove all Followers" in ticket triggers
Kyle Oliveira
Sep 29, 2017
Collecting Feedback
3
30
Admin: Add "You have unsaved changes" reminder
Christian Mattart
Sep 28, 2017
Collecting Feedback
0
27
Add option to set default for 'Send comment to JIRA'
Thomas Dakan
Sep 27, 2017
Collecting Feedback
0
27
'submitting agent' as sender for JIRA integration
Thomas Dakan
Sep 27, 2017
Collecting Feedback
0
39
Properly retain global search order selected by user
Stephan Koch
Sep 26, 2017
Collecting Feedback
0
26
Addition of colour/formatting to built in and custom fields
Josh Porter
Sep 25, 2017
Collecting Feedback
0
29
Allow option to hide archived downloads
Ruth Cheesley
Sep 20, 2017
Collecting Feedback
0
37
Settings to completely hide author, date and/or number of comments from the knowledgebase
Jeroen van der Steen
Sep 19, 2017
Collecting Feedback
1
26
Option to move add time controls on Tickets to top of section
Chris Booth
Sep 18, 2017
Collecting Feedback
0
47
More "shortcuts code" in snippet
Danilo
Sep 12, 2017
Collecting Feedback
1
110
Microsoft Teams Integration
Harrison Hudson
Sep 6, 2017
Collecting Feedback
7
34
JIRA status category as a ticket update trigger criteria
Michael W.
Sep 6, 2017
Collecting Feedback
0
41
Sending more data to JIRA and vice versa
Colin Dunn
Sep 5, 2017
Collecting Feedback
0
44
Add Problems & Incidents as triggers
Michael W.
Sep 4, 2017
Under Review
3
36
Extended permission scheme for users
Michael W.
Sep 4, 2017
Collecting Feedback
0
24
Cascading Menus in Agent view
Adam
Sep 4, 2017
Collecting Feedback
0
28
Filtering/sorting for organization/user tickets lists
Thomas Dakan
Sep 1, 2017
Collecting Feedback
0
37
Ability to find DeskPro tickets with linked JIRA issues
Michael W.
Sep 1, 2017
Collecting Feedback
0
39
Show Deskpro ticket status in JIRA
Michael W.
Sep 1, 2017
Collecting Feedback
0
32
More granular permissions for JIRA integration
Michael W.
Aug 30, 2017
Collecting Feedback
0
40
Being able to view critical information on an organization on a ticket
Thomas Dakan
Aug 25, 2017
Collecting Feedback
1
26
Elastic search specific a a particular user/organization
Thomas Dakan
Aug 25, 2017
Collecting Feedback
0
35
Use Arrow Keys to Select person in 'Find a person' interfaces
Thomas Dakan
Aug 25, 2017
Collecting Feedback
0
34
Previous tickets tab
Eric VanTol
Aug 24, 2017
Collecting Feedback
0
25
Column Resizing (Agent)
Brian Benedict
Aug 24, 2017
Collecting Feedback
1
26
User-selectable Date/Time representation, and/or switch based on age
Jeroen Geilman
Aug 21, 2017
Collecting Feedback
0
34
Shorter log in username
Barry
Aug 13, 2017
Collecting Feedback
0
21
Message ordering in split interface to match message ordering in ticket interface
Thomas Dakan
Aug 9, 2017
Collecting Feedback
0
32
Make CRM notes editable
Thomas Dakan
Aug 3, 2017
Collecting Feedback
0
31
Custom Filters on Archived Tickets
Lenny LaRose
Jul 25, 2017
Collecting Feedback
0
34
Searchable Glossary
Berel Levy
Jul 25, 2017
Collecting Feedback
0
26
Auto Save Knowledge base articles
Berel Levy
Jul 20, 2017
Collecting Feedback
0
31
Emphasize Ticket Categories/Types
Michael W.
Jul 15, 2017
Collecting Feedback
0
24
Insert name of Performing Agent with Variables
Thomas Goulet
Jul 13, 2017
Collecting Feedback
1