Chercher avec les étiquettes - Deskpro Support
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Add confirmation dialog on Discard Draft button
Clicking on Discard Draft by accident is frustrating when you have spent several minutes typing a me...
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Show ticket Status in Notification Area
I often get Agent Notifications in the browser about tickets that have been Resolved; this is not vi...
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Ticket description and attachments on ticket level
When a ticket is created, the message should be treated as a ticket description and attachments as t...
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Ticket Interface to always show top client information
It would be very ideal if you can change the ticket view interface that the top part of the ticket w...
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Creating multiple tickets at once
The idea is to create multiple tickets by - copying a list of multiple user accounts - choosing a ...
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Customizable Ticket Reference for Departments
We have a couple of departments and would like to be able to have unique ticket references for each ...
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Create linked ticket for Macro
I would like to see the ability to create a linked ticket from a Macro and have it run a sub routine...
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Create a check list for a workflow in ticket interface
I want to be able to add a function where can add a check list for example: We select a workflow t...
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Browser tabs having title as subject line of ticket open
I often have a number of tabs open in my browser for cross referencing, leaving me with a row of tab...
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Option on tab closing after ticket reply
In ver 3.5.2 there was an option in tech interface> Settings > General Where to redirect after reply...
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Reverse order of ticket reply section
Is it possible to have the ticket reply and last received ticket at the top of the page rather than ...
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Sort Ticket History
When creating a trigger if a field is optional it would be nice to be able to say If the field is nu...
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Mark individual messages on a ticket within a conversation with colors on ticket panel
I would like to mark some important messages on the ticket panel with different colors. It's hard to...
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Adding Knowledgebase as an article in a ticket
When adding a KB article you are provided the option of "insert the entire contents of this art...
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Add notification number to browser tab
I've noticed in my browser I have a bunch of tabs open. On the Gmail tab, it has a little badge and ...
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User sort options should have desc and asc options
The Tickets 'ordered by' dropdown list allows you to sort by either asc or desc. I would like the sa...
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Chats linked to existing tickets from Chat Interface
Allow a chat to be linked to an existing ticket. Use case: customer starts a live chat asking anothe...
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Add a "copy message to new ticket" to ticket "Actions"
The 'split message to new ticket' feature is handy. However, sometimes there is a message you want t...
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Please add the OPEN DATE to the ticket view within People
Would you please consider adding the ticket original OPEN DATE to the ticket view within the People?...
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Capability to add notes to a ticket locked by another user
Sometimes it's useful to be able to add notes to a ticket while another user is working on the ticke...
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Change the colour of the Ticket Lock notice when ticket locked by another user.
When a ticket is locked: 1. If the ticket is locked by the current user, show the lock message at th...
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Link Existing Tickets
Thank-you for the recent feature that allows create of a new linked ticket.<br /><br /> <br /><br />...
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Adding CCs to tickets when creating them using the API
When opening tickets into Deskpro using the API it would be great if we could also add CCs to the ti...
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Update ticket via email using action codes
The addition of an action code called "#merge" at the top of ANY email addressed or cc'd to the help...
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Auto-close incident when all associated tickets are resolved
We use the Problems & Incidents feature in DeskPro and we noticed that, when there are no more open ...