Chercher avec les étiquettes - Deskpro Support
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Calendar view, ticket scheduling
Our agents have to complete tasks, which should be done regularly, for example maintenance or vehicl...
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API - create ticket with note
Hi, would be great to enable the API to create tickets only with note attached, not messages. Right ...
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Automatic transfer of chat transcript to an specific agent's ticket pool or email
Hello, I work at Leddartech (leddartech.com) and we use Deskpro as our main support tool. A lot of ...
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Ability to display a special note in a ticket
We would like the ability to display a highlighted, always viewable note for a ticket, user, and/or ...
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Create new ticket using a macro
I have created a macro that populates all info needed for a repetitive "New" ticket, however there d...
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Ability to set the column width in ticket views
I would like to have the ability to set the column widths in ticket views. When adding additional co...
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Agent Interface Counts for tickets and tasks
Some agents may like to see, as it presented, the number of ticket and issue present on the system (...
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2 or more "New Ticket" Windows
We want 2 or more "New ticket" windows open with different Email/Reply/Note information. Situation:...
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Icons to show extra information on agent replies to tickets
When viewing a ticket, the agent can see the date, time (etc) of the reply by hovering over the time...
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Name adding
If I add a new ticket and I switch back and forth between message and note for every switch to note ...
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I would like to be able to remove the Team box in the ticket window
I would like to have the option to remove team selection box in the ticket selection of the ticket p...
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Create Ticket-Templates more powerful than snippets
I need a feature, where i can create a ticket from a template. So i create monthly many times the sa...
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Ticket forward notification
Please put the "this message was forwarded" notification on top of the message. We face long message...
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Create a new sort order for "Date of last agent activity" (so agent notes are included)
It would be great to either include agent ticket notes in "Date of Last Agent Reply" or create a new...
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Ticket creation date should be that of email receipt date
Using our Outlook mailboxes, our agents frequently drag and drop emails from their personal accounts...
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Changing the font family-color of the chat/ticket widget.
The feasibility of changing the font in site chat widget
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Add 'create feedback' on context menu from within a ticket
At the moment you can create an article if you are in a ticket, but you can't create a feature reque...
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Mentioning a ticket
It would be great to be able to mention another ticket in Note, on the same principle as the @mentio...
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Making teams dependant of departments
Would it be possible to make teams dependant on departments? So when you move a ticket to a new depa...
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Enable Escalation Trigger for Main Ticket Owner Only
Use case: send 'reminder' emails to a user about their open ticket after a certain 'awaiting user' t...
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Linking to ticket without whole view state
Being able to provide a direct link to a ticket without including the whole view state would be very...
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Turn a feedback in to a ticket
Not seen a way to do this but that would be really useful.
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Public tasks should be visible only in the ticket scope
Public tasks linked to a ticket are visible to all agents. It would be great if they were visible on...
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Billing in New Ticket Window
When creating a new ticket from deskpro, having the option to enter billing information so that you ...
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Forward entire ticket history
It is possible to forward a specific message to an external email address.It is also possible to exp...