Chercher avec les étiquettes - Deskpro Support
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The ability to duplicate department settings/permissions etc
We would like the ability to duplicate departments so we can copy across permissions, settings, the ...
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The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc
If Deskpro is included as a cc on a ticket, a new ticket is started. We would like a check that sees...
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Enable smart-parsing of emails forwarded into the helpdesk by users
We would like this option to be availble for non agents as well:
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Display merged ticket messages more clearly
It would be great if once tickets are merged that the merged data is identified in the message box h...
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Manager access to child organization tickets
It would be helpful if there was an option for managers of parent organizations to have access to th...
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Merge ticket trigger criteria
Currently it isn't possible to trigger actions based on when a ticket is merged. This would be rea...
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Ability to add options for the 'remove' option on a ticket
Add 'Out of office' as a possible 'Remove' action on tickets (in addition to the special delete opti...
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Hot comment or warning about user or organization
When opening a ticket view have a "slap in the face" sort of message or highlight red flashing fiel...
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Ticket filters with 'OR' logical condition
Ticket filters are quite flexible via the number of fields that can be selected to create them, but ...
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Saving attachments fails without indication when the virus scanner interferes
Saving attachments fails without indication when the virus scanner interferes We often send attachme...
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Display organization Parent in ticket as well as the Organization
Display organization Parent in ticket as well as the Organization. On a ticket where the user is as...
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Change the default selection in the ticket search
The advanced ticket search is quite a useful feature but it would be helpful if you could set the de...
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Sort Resolved tickets by Date Resolved
It isn't possible to sort tickets by date resolved currently. This would be the most useful way to...
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Out of office handling for agents who get assigned tickets
We've had recurring issues where an agent gets assigned something that stays untouched because they ...
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Link forwarded messages to original ticket
I think it would be helpful to have messages that you forward be linked to the ticket that they orig...
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Group Tickets by Brand
Would it be possible to include the “Brand” into the main ticket list as an option to add a column a...
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Read Only for Archived tickets
Just wondering if there is a way that tickets can be set to a "Read-Only" state once they are set to...
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Ticket Filters
Currently, tickets only pull through into a certain filter if ALL listed criteria are met. We would ...
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Filter Order and Re-Order
I like the re-ordering of the "All Filters" list in Admin, but when I select the "Agent Filters" or ...
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Add the ability to choose a default sub-status
Please make it possible to set the default value of Sub-status. Currently it is always "None", but I...
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Create Tickets for Organizations
Would it be possible to create a ticket for an Organization? Not all problems or tickets are user ...
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Reassign ticket if agent logs out
It would be helpful if you could set up a ticket update trigger that ran when an agent logs out. Th...
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Linked Ticket Report
Open a way to allow reporting on Linked Tickets.
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More Control Over Managers
If I add a manager I want to select for which all users he will able to view the tickets
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Remove Users Signature
It would also be nice if signature from the users would be removed... here it's a bit more complicat...