Chercher avec les étiquettes - Deskpro Support
-
Interactive Troubleshooting Trees for the Portal
I would like to be able to create something like an interactive troubleshooting tree within DeskPro....
-
Remove required fields
It would be helpful if you could remove built in required fields from the contact form. We use a nu...
-
Show Parent Custom Fields for Articles
There is a parent-child relationship item in the custom field for articles. Parent information is no...
-
Force a new ticket form refresh to send data through a URL
There are ways you can send users to the ticket form with pre-selected data, such as a particular de...
-
Built-in department field
Currently, the titles of the default fields have static names. It would be great to be able to adjus...
-
Add more filtering options for tickets in the user portal e.g. date filters
Often if a client has logged many tickets, it can take a long time for them to find specific tickets...
-
Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
We'd like the option to add labels or paths to the quick search results displayed when completing th...
-
Make missing required fields more obvious
When required fields are missed on the ticket submission form and submission fails, have a more obvi...
-
Customer Portal
We would like to have a Cc field appear in the customer ticket submission form on the portal. It ap...
-
Portal editor preview to render in a different tab
I'd like to be able to preview the changes I make to the templates in the User Interface portal edit...
-
Handle re-sizing Guide content better for different screen sizes
On the Portal, the width of the Guides doesn't adjust depending on the screen size. This means that ...
-
New user interface - bug & request
Give an option to let the user choose if they want to display the answer box and the newest message ...
-
Hide parent department from users
If a ticket is in a Child department then you can see both the Parent and the Child department when ...
-
Ability for organization managers to view and manage users linked to the organization on the portal
Currently you can use the 'Organization Manager' role to manage tickets linked to an organization. ...
-
Improve Ticket Deflection
Expand Ticket Deflection to include Guides as well as Knowledgebase articles.
-
Ability for customers to view ticket 'Status' in the user portal
We would like our customers to have an option to view 'Status' in their portal. We have 3 sub-status...
-
Better visibility of absolute dates/times for tickets on user portal
On the user portal the date when a message was received is displayed, but in relative time (e.g. x h...
-
When viewing a ticket in the user portal, add option to show all messages on one page (remove pagination)
Our customers would prefer to be able to see all ticket messages on one page when viewing their tick...
-
Username Login for Users
On the portal page, it requires an email and password, but on the agent portal, it can be a username...
-
Viewing tickets from different brands through the same portal
We have some users with tickets assigned to multiple brands. In some instances we would like users ...
-
Make it easier to find portal templates that have been edited in the new template editor
In the old template editor you could locate all the templates you'd edited by searching '*' as this ...
-
Make display fields translatable
Currently it's not possible to translate display fields. This would eb a really useful feature for ...
-
Allow setting the main font family
Add a font family setting to replace the default font in the theme, rather than just the Sans Serif ...
-
Ability to resize the subject section column
Currently it only displays the first 20 or so characters. I have to click the ticket to identify wha...
-
Allow embedding of videos
We use screencasts extensively for documentation purposes and to allow customers to share a walkthro...