Chercher avec les étiquettes - Deskpro Support
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Make sort order and pre-select configurable in user's ticket overview
We’d like to configure the default values for the preselected view (in the dropdown) and the sort or...
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Better management of the categories
It would be nice to be able to : - change the parent of an existing category - give an existing cate...
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Multiple Organisation view access for certain Users
It would be nice for certain users to see tickets logged by other organizations. For an example, acc...
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Subscribe to News posts
Hello,<br /><br /> <br /><br /> Can you please add the ability for users to subscribe to the News se...
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Would like portal dropdown category lists to have the search feature
I would like the drop down selection categories in the portal to have the same search feature that t...
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Give Users Service (Support) Credits to use as part of their support contract
Add the capability for a support organization to allocate service or support credits a user can use ...
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Play a sound for a user when an agent answers a live chat
It should be great if you can add the feature to play a sound for the user when the agent answer in ...
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Tasks visible to clients (by agent choice) based on ticket
Currently tasks associated to a ticket are only set to visibility as public (viewable by agents) and...
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Ability to customize satisfaction survey questions
In email footers, the satisfaction tool from Deskpro asks a simple question to users. Once users cli...
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Transfer article comment to ticket queue
When a comment is left on the article/download board, you have no other option but to reply to the u...
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Delegate the maintenance of Knowledgebase articles to non-Agents
It would be useful if the maintenance of Knowledgebase articles could be delegated to subject-matter...
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Agent is typing response
Is it possible to enable some sort of setting that when an agent is typing to a customer (chat) that...
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HTML code "instant view"
Hello everyone, I'm new with Deskpro and have only gone with it as far as the end of one free trial ...
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Testing for Office Hours in Templates
There is currently no way to test for office hours in templates. This would be very useful so you co...
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Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
The ability to not have parent departments visible if you always want that to be the selected depart...
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Ability to change message order and date view in the helpcenter
Would like it to be an option for the user to change the message order-ie. to be able to choose whet...
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Stop logged in users from being able to edit their name in the ticket submission form
We would like to prevent logged in users from being able to edit their name in the ticket form. The ...
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Users Update Their Own Address
We would like to allow users to edit their own address, PLZ, Country and city via their account on t...
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Auto-save satisfaction ratings on the portal page
I'd like there to be a way to auto validate and save the value of the satisfaction survey that the ...
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Display user password rules on the Registration form before users try saving an invalid password
I entered some custom rules for the users passwords. It would be nice if those rules show before try...
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Submit Feedback via web portal
I want to ask about feedback that the user gives through the web portal.From what I know that user c...
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Make Adding a CC Easier for User
I am wondering if it is possible for the CC field on the user portal to auto populate with a list of...
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Show Sub-Status on Portal
We have added a sub-status and now want that status to show to the customer. This is not currently p...
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Download Expiration Time
It would be nice if your downloads section had an option for expiration time. Setting files up to ex...
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Print a ticket history on User Portal
Ability for a User to print a well paginated history of a selected ticket