Chercher avec les étiquettes - Deskpro Support
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Chat full log
It would be useful to have a chat full log similar to the ticket full log tab in the ticket history,...
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Trigger auto chat if:
x number of minutes if chat representative receives no response from user. x number of minutes if u...
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Display Knowledge Base articles articles in widget
We expect most of the questions we get will cover a very limited set of very simple questions to be ...
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Notify agents more clearly when a new chat has been assigned to them via Round Robin
When using Round Robin for Chat, the designated person who receives the chat in the round robin is n...
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Transcript retrieval
Emojis are not showing up to agents when the customer sends them. No option for agents to send emoj...
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Estimated Waiting Time
Is it possible to have something to show the estimated waiting time to speak to an active agent on c...
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Chat Notification Sound
Can there be multiple options for sound?
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More information on incoming chat pop up screen for agents
Ability to display more information on this screen such as language of the user.
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Changing the font family-color of the chat/ticket widget.
The feasibility of changing the font in site chat widget
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Allow blocking of domains at chat level
We would like to block certain domain elements from using the chat request / have domain validation ...
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Add ability to select certain times of the day for chat to be available.
I would like to have the ability to set hours for chat to be on and off.
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Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed
An example use case is when you are using Google Tag Manager for goal tracking purposes and currentl...
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Ability to report on missed chats
At the moment you cannot report on the number of missed chats for a certain time period. Add this to...
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Improvements for the chat feature.
Hi, a couple of month ago we tried a chat solution (tawk.to) to see if and how our customers will u...
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More positions (and other options) for the chat widget
Hi, at the moment I can only choose between bottom right and bottom left. I am not able to place t...
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Round Robin Chat Assignment
We find that chat's are being missed and that if there was a round-robin chat function, we can hold ...
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User chat: Automatic greeting when agent is assigned a chat
Add the ability to automatically send a greeting once an agent is assigned a chat. For example, it m...
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I want to be able to set a Users name and email automatically in the Chat Widget
I would like it to be possible for me to set the Name and Email automatically in the Chat Widget whe...
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Disable agent's automatic signing to chat
We would like to have an option that would indicate whether the specific agent should be (like it is...
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Ability to disable sending chat transcripts to users
We'd like to have the ability to turn off chat transcripts for all chats. This currently is unavaila...
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Automatic transfer of chat transcript to an specific agent's ticket pool or email
Hello, I work at Leddartech (leddartech.com) and we use Deskpro as our main support tool. A lot of ...
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Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
It would be a really useful addition to live chat if there was a way of determining if the user is u...
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A more mobile friendly version of live chat
We'd like a more mobile friendly version of the chat function.
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Customizing timeout before agent takes chat
When agents are online but don't take the chat for any reason, we should be able to customize timeou...
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Only the pictures of members of a chat department should be used on the proactive chat box
At the moment, the pictures look to be selected randomly across agents connected to the agent interf...
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