Chercher avec les étiquettes - Deskpro Support
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Enable Trigger on Billing & Logs add/update
Would be great to be able to have a trigger on Billing and Logs add/update thus we could call a webh...
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Call a webhook in the criteria section of a trigger
I'd like to be able to use a webhook in the criteria of a trigger. For example, the trigger would f...
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Time based triggers for recurring actions
"Automation for Jira" has a time based trigger called "Scheduled", where the user defines the recurr...
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To have trigger criteria based on agent online/offline status
The ability for a trigger's criteria to be 'if assigned agent is <online> THEN....'
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Copy of email via trigger should be included in the relevant ticket
When an email is sent to the user as part of a trigger, we would like a copy of that email to be inc...
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more triggers in CRM
Currently there is only one basic trigger on email address. If we could trigger on other fields, we...
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Apply triggers based on number of tickets assigned to an agent
The idea is to inform the user when the agent is busy. ie. if the agent has 3 tickets in 'awaiting...
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Retain existing field values when adding other values to a multi select field via a trigger
If you have multiple triggers that set a value in a multiple select field they will overwrite each o...
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Task criteria in ticket triggers
It would be helpful if there was criteria for tasks in ticket triggers. We'd like to be able to sto...
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Add description field to triggers
I keep separate documentation for each trigger we have in place. It would be helpful to have a descr...
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New Ticket Trigger - Set Organization
I want the Action of a New Ticket Trigger to be "Set Organization." I'd like to be able to set the O...
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More Automation Options for Followers
Can there be a way to filter out tickets that have a status of "resolved" for the tickets I'm follow...
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Add BCC to email created by trigger
When we close a ticket, we send a "satisfaction survey" to the customer. This email is BCC'd to anot...
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Zapier Trigger for New Tasks
It would be great if Zapier had a trigger option for new tasks created within an existing Deskpro ti...
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Ticket Update Trigger
We have a team of people working with Deskpro tickets and we created our own filters so Agents can o...
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Add Problems & Incidents as triggers
It would be nice if 1) creating a new problem 2) adding a problem to a ticket 3) removing a probl...
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Enable triggers to jump
It would be very useful if you could implement an action like "proceed at trigger #xxx". I am check...
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add 'organization changed' criteria to ticket triggers
Fields like 'user' and 'agent' can be monitored for 'was changed' but organization cannot. I ran int...
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is confirmed = uservalidated
Hi Chris, Could you please make the functionality of changing from not confirmed to confirmed in a ...
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Make a list of used trigger variables
It would be nice if used trigger variables would be stored and if you would get a list of these vari...