I'm having trouble with the round robin working properly - Base de connaissances / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How does a Round Robin start assigning Tickets?

I'm having trouble with the round robin working properly

Dernière mise à jour : le 30 août 2023 par Benedict Sycamore

Question:

I made a round robin but it doesn't seem to assign any tickets. What is happening?

Answer:

When you make a round robin, it doesn't start assigning tickets on its own. Instead, a new action is made available from your helpdesk's triggers. You need to create a trigger that uses the round robin action to assign new tickets. See the round robin documentation in the admin manual for details.

Utile Peu Utile

34 personnes sur 68 ont trouvé cette page utile

Ajouter un commentaire

Veuillez vous connecter ou vous enregistrer pour soumettre un commentaire.

Auteur: Ben Henley
Creation date: 18 juin 2015
Last update: 30 août 2023
Publish date: 18 juin 2015