How do I include ticket account addresses in emails? - Base de connaissances / Deskpro Legacy - Deskpro Support

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How do I include ticket account addresses in emails?

Dernière mise à jour : le 8 sept. 2023 par Benedict Sycamore

Question:

I want to display the ticket email account that an email was sent from as part of an email template. Is this possible?

Answer:

To display the ticket email account that a message was sent from in the email body, use:

{{ ticket.email_account.use_email_address }}

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Auteur: Ben Henley
Creation date: 22 juin 2015
Last update: 8 sept. 2023
Publish date: 22 juin 2015