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How do I automatically increase ticket urgency on tickets from organization managers? - Base de connaissances / Using Deskpro - Deskpro Support

How do I automatically increase ticket urgency on tickets from organization managers?

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If your agents are using the CRM app to record which users are managers of their organizations, you could use this information to increase the urgency of managers' tickets:

 

Note that the trigger makes the ticket more urgent if the user is a manager, or belongs to the VIPs usergroup. It increases the urgency by 5, up to a maximum of 10.

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