Passer au contenu principal

How do I assign out-of-hour tickets to a particular team? - Base de connaissances / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How do I assign out of hours tickets to a particular team?

How do I assign out-of-hour tickets to a particular team?

Liste des auteurs

Suppose you want to treat incoming tickets differently if they are created outside of working hours. In this example, we'll show how to assign them to a night shift team.

This is easy to accomplish with triggers:


Note that the "working hours" used will be those Default Working Hours in Tickets > Settings - but you could choose to specify custom hours just for this trigger.


You'd probably also want the same team to receive replies to tickets from users, not just new tickets:


Utile Peu Utile

32 personnes sur 57 ont trouvé cette page utile

Commentaire (1)

Hi and thank you for your psot, but i cannot find any entry "is outside of workingshours" in my triggers. Where do i find them, what i have to do? Thank you

Ajouter un commentaire

Veuillez vous connecter ou vous enregistrer pour soumettre un commentaire.

Besoin d'un rappel de mot de passe?