How do I assign out-of-hour tickets to a particular team? - Base de connaissances / Deskpro Legacy - Deskpro Support

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How do I assign out-of-hour tickets to a particular team?

Dernière mise à jour : le 9 janv. 2024 par Benedict Sycamore

Suppose you want to treat incoming tickets differently if they are created outside of working hours. In this example, we'll show how to assign them to a night shift team.

This is easy to accomplish with triggers:

Note that the "working hours" used will be those Default Working Hours in Tickets > Settings - but you could choose to specify custom hours just for this trigger.

You'd probably also want the same team to receive replies to tickets from users, not just new tickets:

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Commentaire (1)

Alberto

il y a 9 ans

Hi and thank you for your psot, but i cannot find any entry "is outside of workingshours" in my triggers. Where do i find them, what i have to do? Thank you

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Auteur: Ben Henley
Creation date: 8 sept. 2014
Last update: 9 janv. 2024
Publish date: 8 sept. 2014