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How can I filter bounce messages? - Base de connaissances / Using Deskpro - Deskpro Support

How can I filter bounce messages?

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Suppose one of your ticket email accounts is used as the reply address when you send out your company newsletter.  As a result, incoming notifications about undelivered emails are being turned into tickets.

You could create a trigger to match these tickets, label them and mark them as spam.

 

 

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