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Aime
Titre
Statut
Commentaires
Activité
5
Bulk Delete Agents
Collecting Feedback
0
24
Dynamic dropdown custom ticket fields
Collecting Feedback
1
2
The ability to have a second ordering feature
Collecting Feedback
0
8
Image auto-resizing and lightbox functionality when creating Publish content
Collecting Feedback
3
5
Different feedback forms for tickets from different departments
Collecting Feedback
0
2
Hyperlinks in "busy" message in chat
Collecting Feedback
0
12
The ability to set admins for specific brands
Collecting Feedback
0
0
Let agents include tasks and comments when printing tickets
Report
0
10
Most used contacts option
Collecting Feedback
0
3
Warning / notification to reassign tickets before deleting user
Collecting Feedback
0
3
The ability to 'enable subject matching' on specified domains only
Collecting Feedback
0
3
Notifications for attachments removed from emails due to file size
Collecting Feedback
0
4
Limit total number of tickets assigned to an agent
Collecting Feedback
0
2
Prevent users from resolving tickets
Collecting Feedback
0
3
Add an expiry date for Customer Satisfaction Survey
Collecting Feedback
0
4
Search by attachment name
Collecting Feedback
1
3
How to make Message and Subject field not required
Collecting Feedback
3
6
WHMCS App
Collecting Feedback
0
3
Copy of email via trigger should be included in the relevant ticket
Collecting Feedback
0
0
Change search defaults
Collecting Feedback
0
12
recall message
Collecting Feedback
0
2
Have a setting to make it so agents must provide a label for tickets
Collecting Feedback
0
0
(Add option to) Display "Last updated" instead of "Created" date for KB articles
Report
0
7
Integrating Deskpro with Google Cloud Search
Collecting Feedback
0
5
Custom fields for Guides
Collecting Feedback
0
4
Ability to limit the number of active sessions for users
Collecting Feedback
0
1
Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
Collecting Feedback
0
1
Attaching multiple files to a ticket using the attach button, not the drag and drop method
Collecting Feedback
0
0
Reporting on articles with searchwords
Collecting Feedback
0
4
Ability to update a ticket based off it's linked ticket
Collecting Feedback
0
4
Sync Deskpro contacts to Outlook
In Development
1
9
A permission that allows agents to only see certain CRM usergroups
Collecting Feedback
1
7
Allow agents to choose Microphone and Speakers used by Voice
Collecting Feedback
0
4
Add predefined articles to chat widget
Collecting Feedback
0
0
Allow admin to set agents offline for chat and voice
Collecting Feedback
0
1
The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)
Collecting Feedback
0
6
Custom Fields for Agent Profile
Collecting Feedback
2
1
Community Topic Filter view - want to see 'All'
Collecting Feedback
0
1
Make Deskpro recognise the organisation when it has been cc'd on an email
Collecting Feedback
0
2
Character validation on the account registration form
Collecting Feedback
0
5
Mark agent as absent / enter substitution for agent
Report
2
1
Customise time options for follow ups
Collecting Feedback
0
3
Improve error messages when failing to view attachments
Collecting Feedback
0
4
The ability to see sites a user was on before they start a chat
Collecting Feedback
0
1
Delete a field option without removing it from existing tickets
Collecting Feedback
0
1
Let agent choose default response status
Collecting Feedback
0
6
Ability to resize the subject section column
Collecting Feedback
0
6
Link knowledge base articles into ticket
Collecting Feedback
0
5
Language detection for voicemail transcripts
Collecting Feedback
1
6
Download multiple tickets at once
Collecting Feedback
1