Remarques - Deskpro Support

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2

Filter articles via brand with the api

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Adding support for O365 Protected messages

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2

We would like user groups split by brand

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1

Add Guide pages to multiple Guides

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Task should only be allowed to close if the Minimum Number of Characters are entered on it

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1

How to add 'Resolve ticket' buttons at the ticket list of clients' web-view?

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2

Improve trigger options for tasks

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6

Print/PDF reports

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3

SLA is completed only when the second agent response when an agent creates a ticket

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5

Custom ring voice

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5

Notifications for blocked attachments

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2

Language of messenger widget embedded on a different site changing according to language of website

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68

Merge multiple tickets into one

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3

5

Additional total times in DPQL

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3

Sending messages to ccs without sending to the ticket owner

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4

Email confirmation receipt

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1

0

Creating a trigger to later the way users receive agent reply triggers

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0

Action Code to add CCs to a ticket

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2

Reports custom data parent value

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0

Add Notification

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3

Changing timeframes on the Group By Selection

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Organization Managers should not be cc'd on their own tickets

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Separate the owned and team agent permissions

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Allow a user to be created within Deskpro without the need for an email address.

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6

Multiple questions in the satisfaction survey

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5

Voice - Tiered Queues/Overflow

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3

Ability in triggers to select parent value

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6

Scheduled tickets/tasks

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1

2

Auto-correct and auto-capitalise words in the reply box

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3

Create report that is able to link articles to brands

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7

Forward an email into an existing ticket

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2

Link to Support page on the Agent Interface more accessible

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2

Alerts for incoming email processing errors

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1

Ability to create HTML Knowledge, News and Guides

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2

Custom Messenger buttons

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2

Process agent email replies to notes as notes, and emails to replies as replies.

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2

Include Approval information in PDF Export of ticket

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10

Improve colors options for stacked bar graphs

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49

Deskpro Search Metadata Description

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16

Reporting for ignored calls on Voice Round Robin

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5

Adding Audio Option for Deskpro Captchas

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7

Knowledgebase articles should only show up in the language of the user’s choice on the helpcenter

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4

Have widget menu visible at all times on dashboards

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5

API endpoint for per organization custom field

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Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message

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5

Customisable tab title

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22

Hover pop-up for ticket subject line

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5

Option to change subject line on ticket when user's email contains a different subject

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25

Full Message View Permanent

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Please add ticket satisfaction criteria to the ticket search function on the Agent site

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