Remarques - Deskpro Support

Aime	Titre	Statut	Commentaires
31	Make custom user and organisation fields available in list views for persons/organisations	Collecting Feedback	0
26	Option to have customers' timezone inherit from their organizations' time zone	Collecting Feedback	1
19	More positions (and other options) for the chat widget	Collecting Feedback	0
28	Show number of replies by Agent or by User in the ticket overview	Collecting Feedback	0
23	Possibility to add files to a reply or a note when they are edited (like when i create them)	Collecting Feedback	0
28	Real integration via plugin in CMS	Collecting Feedback	0
22	Internal notes/comments (only for agents) in an article.	Collecting Feedback	0
34	Show if message was edited	Collecting Feedback	0
36	Separate SLAs in Ticket overview	Collecting Feedback	1
33	Renaming and dating Problems after creation	Collecting Feedback	0
20	JIRA addon to display DeskPro-Tickets in JIRA issue	Collecting Feedback	0
25	Options to disable more Features for better usability	Collecting Feedback	0
28	Hiding the Ticket language field	Collecting Feedback	0
20	Visual fine tuning of Department drow down	Collecting Feedback	0
30	Show organisation avatar in ticket	Collecting Feedback	1
47	API for Satisfaction	Collecting Feedback	1
28	Change Date Time input format for date fields	Collecting Feedback	0
39	Download ticket as PDF without agent notes	Collecting Feedback	2
20	Improvements for the chat feature.	Collecting Feedback	0
25	Allow additional criteria on the default email account triggers	Collecting Feedback	0
169	Dark/Night mode theming?	Collecting Feedback	15
29	Start Ticket in Agent Interface via URL	Collecting Feedback	1
31	Extend the allowed Helpdesk 'reset' time beyond 90 days (to unlimited)	Collecting Feedback	0
24	Small Field Names in v5	Collecting Feedback	0
32	Ability for categories in Knowledgebase to be translated when user changes language	Collecting Feedback	0
19	Adding more columns to the 'linked tickets' tab	Collecting Feedback	1
30	Better naming of embedded images	Collecting Feedback	1
24	Ability to disable Your Account feature from the portal	Collecting Feedback	0
24	Integrate agent chat with Slack	Collecting Feedback	1
60	Add ability to automatically login the user with an link and token	Collecting Feedback	0
54	Ability to create unique date drop downs in reports	Collecting Feedback	2
81	Ability to set an alert when an email has failed to be sent	Collecting Feedback	3
53	Knowledgebase and Downloads Navigation Improvements	Under Review	0
47	Ability to report on missed chats	In Development	0
32	Improve the delay between New News Posts and New News email notifications	Under Review	1
40	Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed	Under Review	1
46	Audit Log- Changes to Agent Permissions	Collecting Feedback	0
30	Change Password field visible when Deskpro has no control over the remote password	Collecting Feedback	0
41	Content v2 API POST for Articles/Downloads	Collecting Feedback	1
36	Add generic S3 support for 3rd party S3 clusters	Collecting Feedback	0
27	Mass Action Forwarding to a person that isnt an agent on the system	Collecting Feedback	0
40	Add agent-forwarded messages to ticket through tag	Collecting Feedback	0
48	Sync AD user info	Collecting Feedback	2
49	Additional Agent Trigger Criteria	Under Review	1
51	Ability to restrict certain agents from viewing notes	Collecting Feedback	0
50	Ability to Analyze and Manage News Subscribers	Collecting Feedback	1
45	Azure Logic App connector	Collecting Feedback	0
60	Add ability to select certain times of the day for chat to be available.	Collecting Feedback	1
26	Add a list of related articles in /kb/{article_id} to the response output	Collecting Feedback	0
51	Allow blocking of domains at chat level	Under Review	0

Aime

Titre

Statut

Commentaires

Activité

31

Make custom user and organisation fields available in list views for persons/organisations

Collecting Feedback

0

26

Option to have customers' timezone inherit from their organizations' time zone

Collecting Feedback