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Aime
Titre
Statut
Commentaires
Activité
5
Macro Action Option to Add Snippet as a Note
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0
4
Allow to change the number of day outgoing emails retained
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0
6
Hot comment or warning about user or organization
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0
5
More options for assigning missed calls & voicemails
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1
3
Let agents confirm certain urgency levels
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0
2
Have the option to make snippets not case sensitive
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1
6
Ability to add options for the 'remove' option on a ticket
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0
6
Attachment previews for agents in Deskpro
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0
7
Report for Jira linked tickets
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0
4
For the approval email approve/reject link to not require a login from approver
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0
2
Visibility of members of a child organization on organization page
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0
2
Apply triggers based on number of tickets assigned to an agent
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0
5
Date range field
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0
3
Remove the 'download as csv' and 'print' buttons on dashboard widgets
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0
2
Merge ticket trigger criteria
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0
5
Change ticket tab order in the agent view
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0
6
For agents to get notifications if their reply has bounced
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0
1
Limit agent access to Publish sections on agent side as well as in Helpcenter
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0
7
To have trigger criteria based on agent online/offline status
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0
4
Add a timezone field for Organizations
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0
7
User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login)
Collecting Feedback
1
3
Manager access to child organization tickets
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0
2
Display merged ticket messages more clearly
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0
4
Have variable dropdown lists in alphabetical order or ability to choose order
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0
1
Counting Call Transfers by Agents
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0
10
Clone brands
Collecting Feedback
1
20
Message warnings
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0
11
Allow redirects from archived articles to published articles
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0
3
Admins to set ticket filter views globally
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0
18
Ability to change message order and date view in the helpcenter
Collecting Feedback
1
1
Voice - extra options for Voice queue settings
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0
9
Enable smart-parsing of emails forwarded into the helpdesk by users
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0
2
The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc
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0
4
For agents to get a notification when a new user is registered
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0
50
The ability to duplicate department settings/permissions etc
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0
5
Bulk Delete Agents
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0
24
Dynamic dropdown custom ticket fields
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1
2
The ability to have a second ordering feature
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0
8
Image auto-resizing and lightbox functionality when creating Publish content
Collecting Feedback
3
5
Different feedback forms for tickets from different departments
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0
2
Hyperlinks in "busy" message in chat
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12
The ability to set admins for specific brands
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0
10
Most used contacts option
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0
3
Warning / notification to reassign tickets before deleting user
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0
3
The ability to 'enable subject matching' on specified domains only
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0
3
Notifications for attachments removed from emails due to file size
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0
4
Limit total number of tickets assigned to an agent
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0
2
Prevent users from resolving tickets
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0
3
Add an expiry date for Customer Satisfaction Survey
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0
4
Search by attachment name
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1