Etsi nimikkeitä - Deskpro Support
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How do I use drag and drop ticket attachments?
You can drag and drop attachments to a ticket, or paste screenshots into the reply box. You can als...
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I'm having trouble with images not displaying correctly in emails or articles
If users are not seeing images you have inserted into emails or articles, there are various possible...
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I'm having a trouble with users being unable to add attachments to tickets
There are a number of admin settings which can prevent some attachments working. 1. In Setup > Sett...
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Saving attachments fails without indication when the virus scanner interferes
Saving attachments fails without indication when the virus scanner interferes We often send attachme...
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Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
We would like to use the feature that limits email attachments to specfic file types. However if an...
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Attachments in forwarded messages
Currently when you forward messages out of Deskpro the forward will only include attachments from th...
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Allow agents to add an attachment when editing an existing message/note
Agents should have the option to add attachments when editing an agent message or note.
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Allow the ability to attach multiple files at once
We'd like the ability to be able to select multiple files at a time when adding attachments, to make...
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Strip small attachments
We'd like to be able to strip really small attachments out, those that are usually company logos, or...
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Download attachements in bulk
It would be a perfect feature if the attachements could be download in bulk. Currently we have to d...
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Better naming of embedded images
When a ticket is created throught he email gateway and the email's body contains embedded images, th...
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Possibility to add files to a reply or a note when they are edited (like when i create them)
Hi, if I create a ticket, a replay or a note, I can add files to it. Wen I have to edit them, than t...
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Unable to send ticket when dragging and dropping an attachment from within another ticket
Dragging and dropping an attachment from within a ticket to a reply (same ticket) renders the 'Send ...
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Ticket description and attachments on ticket level
When a ticket is created, the message should be treated as a ticket description and attachments as t...
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Ability to see if a ticket has an attachment directly on the ticket overview
It would be perfect if you could see if a ticket has an attachment directly on the ticket overiview.
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Attach file using the JIRA App
It would be nice if the agent could attach a file when creating a ticket in JIRA using the JIRA App.
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Download all attachments at once
Now we download the attachments one by one, it would be faster to save it at once. Could you please ...
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Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Some of our clients send Outlook meeting requests (.ica attachments) to our Deskpro instance rather ...
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Ability to search inside of attachment like PDF and word and text files
Hello if you can add this ability will find anything that agent want and i am sure many peoples want...
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Download All Attachments
We have a request for agents to have the ability to download multiple attachments at one time. If a ...