Etsi nimikkeitä - Deskpro Support
4 search results for "Problems and incidents"
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Problems and incidents as a criteria in Filters
I wanted to create a ticket filter in the agent interface to show only tickets assigned to myself bu...
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Add the ability to add multiple tickets to a Problem/Incident at a time using Mass Actions
We'd like the option to add multiple tickets to a problem or incident when using the mass actions fe...
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Add Problems & Incidents as triggers
It would be nice if 1) creating a new problem 2) adding a problem to a ticket 3) removing a probl...
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Editing problems/incidents after creation
Currently you cannot edit the name of a problem/incident after it has first been created. You can re...