Troubleshooting
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Restore missing default avatars
Published: 22.11.2018
022.11.2018 -
My helpdesk is showing the installer again
Published: 8.2.2016
010.11.2017 -
"401 SOAP client returned status of 401" error
Published: 4.2.2016
010.11.2017 -
I renewed my On-Premise license and entered it, but Deskpro still says the license is expired
Published: 1.10.2015
08.11.2017 -
Fatal Swift.php error
Published: 24.7.2015
010.11.2017 -
SSL Errors during upgrade
Published: 14.7.2015
010.11.2017 -
Can't access /reports/ on IIS
Published: 26.6.2015
09.11.2017 -
CAPTCHAs not accepting correct responses
Published: 2.6.2015
0{date} -
Checking for mail more frequently than once per minute
Published: 27.4.2015
09.11.2017 -
Using Deskpro With Galera Cluster
Published: 5.1.2015
010.11.2017 -
I'm having trouble with IMAP SSL certificate errors
Published: 3.11.2014
014.3.2018 -
I'm having trouble with an error: "imap_open() error" in logs
Published: 19.2.2016
014.3.2018 -
How to inspect AJAX requests with Chrome tools
Published: 1.3.2016
110.11.2017 -
Why is my Deskpro On-Premise installation not accounting for daylight savings time?
Published: 7.4.2016
010.11.2017 -
Providing us access to your Deskpro server that is behind a firewall (Linux)
Published: 20.11.2018
020.11.2018 -
How Deskpro uses POP3
Published: 15.8.2018
015.8.2018 -
Moving from on-premise to cloud
Published: 19.4.2017
031.1.2020 -
How do I clean up old installations of Deskpro?
Published: 18.11.2016
010.11.2017 -
Clone a production helpdesk to a secondary test instance
Published: 16.11.2016
09.11.2017 -
Configure a proxy server for HTTP requests made by Deskpro
Published: 26.10.2016
1{date} -
Updates do not appear or automatic updater cannot download updates
Published: 6.10.2016
010.11.2017 -
Installation error during "Verifying the URL" step
Published: 3.10.2016
010.11.2017 -
Deskpro "server info" pages
Published: 16.8.2016
010.11.2017 -
Can I move from Deskpro On-Premise to Deskpro Cloud?
Published: 11.5.2016
014.3.2018 -
I'm having trouble with an error: "PHP IMAP extension"
Published: 3.11.2014
014.3.2018 -
Making a test version of your helpdesk
Published: 27.10.2014
08.10.2019 -
Generating a server report file
Published: 10.6.2014
06.8.2018 -
License error after importing Zendesk data
Published: 2.6.2014
110.11.2017 -
Using Amazon S3 for storing binary data
Published: 18.2.2014
09.11.2017 -
Warning emails about "cron has been active for X minutes"
Published: 15.8.2013
010.11.2017 -
How do I enable logging for outgoing email?
Published: 7.3.2013
013.3.2018 -
I get "File not found" errors when trying to download attachments
Published: 18.2.2013
010.11.2017 -
Disable Suhosin
Published: 17.12.2012
02.9.2014 -
How to debug cron
Published: 12.12.2012
019.11.2018 -
Disable clean URLs
Published: 11.12.2012
0{date} -
How do I disable automatic error logging?
Published: 18.9.2012
010.11.2017 -
Download errors when running from behind a proxy: internal hostname being used
Published: 26.6.2014
010.11.2017 -
Switching from database to filesystem storage or back doesn't change database size
Published: 26.6.2014
09.11.2017 -
Why do all users seem to have the same IP address?
Published: 9.7.2014
010.11.2017 -
A user's details were changed and I don't understand why
Published: 21.10.2014
0{date} -
How do I debug an authentication app on Deskpro On-Premise?
Published: 9.10.2014
08.11.2017 -
Where is my PHP binary?
Published: 29.9.2014
029.9.2014 -
Managing and extending your Deskpro On-Premise license
Published: 16.9.2014
08.11.2017 -
How can I change the new chat notification sound?
Published: 23.9.2014
09.11.2017 -
'Unable to allocate memory for pool' error
Published: 15.9.2014
010.11.2017 -
I'm having trouble being locked out of my helpdesk by IP whitelisting
Published: 10.9.2014
014.3.2018 -
What is Deskpro On-Premise?
Published: 8.9.2014
09.11.2017 -
MySQL "writing file" error
Published: 18.8.2014
09.11.2017 -
Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors
Published: 24.7.2014
029.5.2019 -
How do I enable logging for incoming email processing?
Published: 18.9.2012
019.11.2018