Skip to main content

Why am I receiving a 504 error when trying to download a ticket as a PDF? - Tietokanta / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. Consider upgrading to Deskpro Horizon

Why am I receiving a 504 error when trying to download a ticket as a PDF?

Authors list

Question:

I'm trying to save a ticket to PDF using the Ticket Actions drop-down menu, but I'm getting a 504 timeout error.  Why is this?

Answer:

This is a limitation of current PDF generator. Some tickets (i.e. long tickets, tickets with lots of attachments) may fail. The workaround is to use the Print function and then use your browsers Print to PDF function. 

Hyödyllinen Hyödytön

Henkilöt, jotka pitivät tätä sivua hyödyllisenä: 31 / 51

Lisää kommentti

Please log in or register to submit a comment.

Need a password reminder?