جستجو برچسب ها - Deskpro Support
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Add the ability to choose a default sub-status
Please make it possible to set the default value of Sub-status. Currently it is always "None", but I...
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Reassign ticket if agent logs out
It would be helpful if you could set up a ticket update trigger that ran when an agent logs out. Th...
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More Control Over Managers
If I add a manager I want to select for which all users he will able to view the tickets
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Printing Tickets
When my team goes to "print" a ticket (either literally print or just download as PDF), the entries ...
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Show the ticket reference on the ticket alongside the ticket ID
At the moment it isn't possible to show both the ticket ID and ticket reference on the ticket withou...
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Download Ticket as PDF with Attachments
When you download a mail it's downloading only the messages in PDF and you need additionally to down...
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Sort Resolved tickets by Date Resolved
It isn't possible to sort tickets by date resolved currently. This would be the most useful way to...
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Out of office handling for agents who get assigned tickets
We've had recurring issues where an agent gets assigned something that stays untouched because they ...
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Ticket Filters
Currently, tickets only pull through into a certain filter if ALL listed criteria are met. We would ...
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Create Tickets for Organizations
Would it be possible to create a ticket for an Organization? Not all problems or tickets are user ...
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Remove Users Signature
It would also be nice if signature from the users would be removed... here it's a bit more complicat...
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Action code for a CC
It would be great if an email action code could be added to the system that adds CCs to tickets. Si...
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Enhanced ticket label permssions
I would like to be able to prevent agents from being able to create new labels. In the Agent ticket ...
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Add 'Brand' to the ticket list display options
We'd like to display the brand in the ticket list, similar to how the Department and assigned Agent/...
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Add the option to Insert an article into a ticket with the Article title as the text, rather than inserting the full URL.
We'd like to be able to insert the link to the KB article with the article title as the text and the...
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Add "Agent" to Ordered By dropdown menu in Tickets view
We would like to be able to sort the tickets by agent assigned.
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Auto-start and stop charge-timer when ticket is in and out of focus
Sometimes is easier to have several tickets opened at once. However, if you have enabled the "Automa...
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Add the "Automatically close ticket tabs when" option in the Admin settings so it can be set for all agents at once
We'd like to administratively adjust agent preferences--present and future--so that they will have t...
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Merged tickets should leave the order number of the merged ticket as a comment
I would like the order number of the previously merged ticket to be displayed as a comment once merg...
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Ticket Update Trigger
We have a team of people working with Deskpro tickets and we created our own filters so Agents can o...
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Column Resizing (Agent)
I would request that we have the ability to either set the size or dynamically resize the columns in...
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Filtering/sorting for organization/user tickets lists
It would be helpful to know what the default sorting for an organizations tickets are. It doesn't se...
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Option to move add time controls on Tickets to top of section
On a ticket with a lot of time added / tracked, the number of entries can move the controls to start...
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Emphasize Ticket Categories/Types
Currently tickets categories are just an optional field. We have had good experiences with Issue Typ...
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Message ordering in split interface to match message ordering in ticket interface
It would be nice if the order of the messages in the split ticket interface matched the ordering set...