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4 search results for "new reports"
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What do I use in a query to retrieve the email address of ticket users?
Question: I want to make a query that returns a table of tickets, including the email address of ea...
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Displaying ticket messages in a report
Question:I want to create a report that includes the first message on a ticket. I've tried using 'SE...
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Can I include Satisfaction survey results in my reports?
You can retrieve satisfaction ratings in your own custom reports. For historical reasons the table ...
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How do I find low-rated knowledgebase articles using a custom report?
Users can vote on your portal Knowledgebase articles. It's a good idea to monitor these ratings to ...