جستجو برچسب ها - Deskpro Support
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Overriding Chat Widget Settings using custom departments.
I’m looking to spin up three different chat widgets, one for each of our supported regions. We have ...
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Change default selection in chat dropdown?
How can I allow the user to select their department for Chat, but select a specific department to be...
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Agent Instigated Chat
Is there a function where we can send a link to customers so they can chat with us on there, and hav...
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New line in chat text
Is it possible to add a break line in the text box of the chat widget and re-size the 'Chat new' lab...
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Track the page a chat was initiated from when the widget is embedded
We'd like a report or a way to track what web page a user-initiated a chat from. The agent assigned ...
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Personalise chat ringtone for agents
The ability to personalise the ringtone for incoming chat alerts
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More information on incoming chat pop up screen for agents
Ability to display more information on this screen such as language of the user.
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Changing the font family-color of the chat/ticket widget.
The feasibility of changing the font in site chat widget
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Allow blocking of domains at chat level
We would like to block certain domain elements from using the chat request / have domain validation ...
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Add ability to select certain times of the day for chat to be available.
I would like to have the ability to set hours for chat to be on and off.
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Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed
An example use case is when you are using Google Tag Manager for goal tracking purposes and currentl...
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Ability to report on missed chats
At the moment you cannot report on the number of missed chats for a certain time period. Add this to...
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Improvements for the chat feature.
Hi, a couple of month ago we tried a chat solution (tawk.to) to see if and how our customers will u...
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More positions (and other options) for the chat widget
Hi, at the moment I can only choose between bottom right and bottom left. I am not able to place t...
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Round Robin Chat Assignment
We find that chat's are being missed and that if there was a round-robin chat function, we can hold ...
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User chat: Automatic greeting when agent is assigned a chat
Add the ability to automatically send a greeting once an agent is assigned a chat. For example, it m...
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Option for agents to write in chat after user has left / timed-out
There is no option to type/write once a user timeout. Sometimes customer comes back again and type a...
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Update ticket from chat functionality
As a Deskpro user I would like to comment in a ticket from the new chat functionality. I receive a c...
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Ability to open a chat with an agent-side
You will realize the possibility of opening a chat agent. For example: If the user is currently logg...
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Chats linked to existing tickets from Chat Interface
Allow a chat to be linked to an existing ticket. Use case: customer starts a live chat asking anothe...
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XMPP support for Live Chat
It would be great to allow agents to interact in live chats via their regular IM client using XMPP. ...
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Agent is not available for chats by default
If there is an agent who only monitors other agents, or don't want to participate in chats at a...
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Expose online/offline status by department in live chat
Ability to determine the online/offline status of a department using javascript. This would allow us...
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