جستجو برچسب ها - Deskpro Support
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Transcript retrieval
Emojis are not showing up to agents when the customer sends them. No option for agents to send emoj...
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Estimated Waiting Time
Is it possible to have something to show the estimated waiting time to speak to an active agent on c...
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Chat Notification Sound
Can there be multiple options for sound?
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Message of the day for agent teams
Hi I would like to suggest a message of the day when agents sign in. It will appear as a pop up and ...
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Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed
An example use case is when you are using Google Tag Manager for goal tracking purposes and currentl...
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Ability to report on missed chats
At the moment you cannot report on the number of missed chats for a certain time period. Add this to...
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Improvements for the chat feature.
Hi, a couple of month ago we tried a chat solution (tawk.to) to see if and how our customers will u...
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More positions (and other options) for the chat widget
Hi, at the moment I can only choose between bottom right and bottom left. I am not able to place t...
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Round Robin Chat Assignment
We find that chat's are being missed and that if there was a round-robin chat function, we can hold ...
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User chat: Automatic greeting when agent is assigned a chat
Add the ability to automatically send a greeting once an agent is assigned a chat. For example, it m...
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Option for agents to write in chat after user has left / timed-out
There is no option to type/write once a user timeout. Sometimes customer comes back again and type a...
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Update ticket from chat functionality
As a Deskpro user I would like to comment in a ticket from the new chat functionality. I receive a c...
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User Fields in Chat
Link User/Org (CRM) fields with live chat forms. The same way, in a ticket form you are able to drag...
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Disable agent's automatic signing to chat
We would like to have an option that would indicate whether the specific agent should be (like it is...
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Ability to disable sending chat transcripts to users
We'd like to have the ability to turn off chat transcripts for all chats. This currently is unavaila...
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Automatic transfer of chat transcript to an specific agent's ticket pool or email
Hello, I work at Leddartech (leddartech.com) and we use Deskpro as our main support tool. A lot of ...
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Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
It would be a really useful addition to live chat if there was a way of determining if the user is u...
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A more mobile friendly version of live chat
We'd like a more mobile friendly version of the chat function.
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Customizing timeout before agent takes chat
When agents are online but don't take the chat for any reason, we should be able to customize timeou...
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Only the pictures of members of a chat department should be used on the proactive chat box
At the moment, the pictures look to be selected randomly across agents connected to the agent interf...
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Ability to translate live chats
Same functionality as tickets have but add the ability to translate live chats.
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Public chat history should be visible to agent handling the ticket that was created from it
At the moment, chat history can only be viewed by agents that are members of the same chat departmen...
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Triggers based on chat
Currently you can only make triggers based on new/updated tickets. I would like to have triggers tha...
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IM Notification or Flags
When someone is working outside of the Agent Interface (e.g. another browser) but has DeskPRO runnin...
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Change chat widget status based on available agents.
Backend ability to enable live chat status text when agents are online, and change the status text w...
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