I'm having trouble with some tickets ending up in random departments

Using Deskpro

Wed, 30th Jul 2014 9:50 am

Question: I've noticed a few tickets on my helpdesk are ending up in departments that don't make an...

How do I get started with Deskpro?

Getting Started Getting Started FAQs

Wed, 18th Jan 2017 12:42 pm

The easiest way to get started with Deskpro is to sign up for a free Deskpro Cloud helpdesk trial, a...

I'm having trouble forwarding individual ticket messages to email

Using Deskpro

Wed, 8th Oct 2014 12:24 pm

Question: I am using the Forward Message function to forward a ticket message out of Deskpro as an ...

Can Deskpro send SMS text notifications?

Using Deskpro

Thu, 25th Sep 2014 10:19 am

Yes, you can integrate Deskpro with an account with a third-party SMS service, enabling you to alert...

Why is some of my agent interface missing?

Using Deskpro

Thu, 26th Jun 2014 11:31 am

Question: When I log in to the agent interface, I find that one section of the interface isn't ther...

Gmail/Google Apps "modern security standards" email error

Using Deskpro

Mon, 18th Jan 2016 5:17 pm

Question: I tried to connect Deskpro to a Gmail account, and I got a "Sign-in attempt prevented" em...

Why aren't Community Channels showing up on my portal?

Using Deskpro

Wed, 11th Jun 2014 3:38 pm

Question On the user portal, the Community section is showing up, but no channels are available to s...

I'm having trouble with my portal chat tab

Using Deskpro

Wed, 9th Jul 2014 4:41 pm

Chat between agents and users is available through the chat widget in your portal/site you have embe...

How do I stop bounces and Out of Office messages being turned into tickets?

Using Deskpro

Tue, 10th Jun 2014 2:52 pm

Question: We use one of our ticket email addresses to send out a company newsletter. Some of the ne...

How do I make a reusable checklist of things to do within a ticket?

Using Deskpro

Fri, 16th Oct 2015 6:22 pm

Question: We have some tickets which require a long series of subtasks each time they are created: f...

Why can't users or agents use email addresses that are also ticket accounts?

Using Deskpro

Wed, 27th Mar 2013 10:36 am

Comment (1)

If you've set up an email address to receive tickets in Admin > Tickets > Email Accounts, you can't ...

How can I make a department visible to agents only?

Using Deskpro

Mon, 10th Nov 2014 3:55 pm

Question: I want to make a department that is only visible to agents and that users never see. Does ...

I'm having trouble with emails being processed from a POP3 account

Using Deskpro

Thu, 26th Jun 2014 3:10 pm

Question: Deskpro is configured to connect to a mailbox using POP3. There are two emails which appea...

How do I update my portal to the latest version?

Using Deskpro

Fri, 27th May 2016 2:23 pm

If you are not already familiar with what Deskpro v5 (referred to as "new portal") is, you can check...

Deskpro Pricing

Sales, Billing & Legal Payment & Renewals

Tue, 27th May 2014 7:24 pm

Comments (۲)

The most up-to-date details regarding DeskPRO pricing can be found on the pricing page. Pricing is ...

Can Deskpro integrate with other software?

Using Deskpro

Tue, 2nd Sep 2014 4:10 pm

Yes, you can install apps to integrate with a wide variety of other software. Head to our Apps & In...

I'm having trouble with the subject of reminder emails

Using Deskpro

Mon, 2nd Nov 2015 11:34 am

Question: We’ve configured our helpdesk to send reminder emails to users if a ticket is in the awai...

How do I set up an internal knowledgebase for agents only?

Using Deskpro

Thu, 14th Aug 2014 4:50 pm

Question: I want to have Knowledgebase articles about internal procedures for agents. I don't want ...

How do I send different auto-responses based on email address?

Using Deskpro

Tue, 20th May 2014 3:36 pm

Using triggers, you can customize the auto-response when a user submits a new email ticket, based on...

Why does cc'ing an agent on a ticket email create extra ticket?

Using Deskpro

Thu, 26th Jun 2014 1:06 pm

Question: An agent account was cc'd in on the email which created a ticket. But when the agent repli...

How do I install the chat widget in Drupal?

Using Deskpro

Wed, 22nd Jun 2016 2:39 pm

1. Login into your Drupal account as an administrator. 2. Open the 'Manage' menu. 3. Then click on...

I'm having trouble getting variables in custom phrases to work

Using Deskpro

Tue, 9th Jun 2015 5:48 pm

Question: I've created a custom phrase, but when I include a template variable in it, it is not rep...

Deskpro Support