I'm having trouble with an Outlook message recall causing an email loop

Using Deskpro

Mon, 22nd Jun 2015 4:46 pm

Question: One of our agents sent an email into ticketing, but then tried to recall it via Outlook. ...

How do I generate debug information for a ticket?

Using Deskpro

Thu, 18th Jul 2013 9:45 am

Occasionally, one of our agents may ask you to attach debug information for a ticket to help diagnos...

How do I install the chat widget in Magento?

Using Deskpro

Wed, 22nd Jun 2016 2:41 pm

1. Sign into your Magento account as an administrator. 2. Head to the "Content" section on the left...

How can I take screenshots in Deskpro?

Using Deskpro

Wed, 15th May 2013 2:13 pm

Using screenshots to answer customer questions can be a very quick and efficient way of responding. ...

What are the different interfaces within Deskpro?

Using Deskpro

Mon, 8th Sep 2014 5:16 pm

There are five interfaces in Deskpro: 1. The user portal with an address like yourcompany.deskpro.c...

I'm having a trouble with users being unable to add attachments to tickets

Using Deskpro

Tue, 10th Jun 2014 11:29 am

There are a number of admin settings which can prevent some attachments working. 1. In Setup > Sett...

How do I change the fields on the ticket form?

Using Deskpro

Tue, 16th Sep 2014 2:39 pm

Question: How can I change the fields displayed when a user submits a ticket from the portal? Answer...

I'm having trouble with images not displaying correctly in emails or articles

Using Deskpro

Thu, 29th May 2014 10:46 am

If users are not seeing images you have inserted into emails or articles, there are various possible...

What's the difference between Deskpro Cloud and Deskpro On-Premise?

Using Deskpro

Fri, 29th Aug 2014 5:30 pm

Deskpro Cloud: Our software-as-a-service product, hosted on our servers.Quick to set up.We handle al...

How do I translate a custom phrase?

Using Deskpro

Thu, 29th Jan 2015 1:41 pm

Question: I've created a custom phrase, but my helpdesk uses multiple languages, and the agent inte...

How can I make agents record a solution for each ticket?

Using Deskpro

Tue, 13th Oct 2015 3:52 pm

Question: I would like to make my agents record how each ticket was resolved. Is there a way to add ...

How can I best manage out-of-office agents accounts?

Using Deskpro

Wed, 1st Apr 2015 9:45 am

This article has some suggestions for handling an agent going on vacation. Out of Office replies...

How do I nominate users to manage an organization's tickets?

Using Deskpro

Fri, 16th Nov 2012 9:55 am

The organization managers feature allows specific people to oversee all of the ticket happenings for...

What do I do if I need a specific feature?

Using Deskpro

Wed, 19th Apr 2017 8:45 am

Deskpro is a powerful product with an extensive feature set, but there are an infinite number of goo...

I'm having trouble with an error: "mistakes with form"

Using Deskpro

Wed, 25th May 2016 10:45 am

Question: When I test my embedded ticket form, I get an error saying there are mistakes with the fo...

How do I remove chat from my portal while still offering chat on a different site?

Using Deskpro

Wed, 9th Jul 2014 2:45 pm

Question: How can I remove chat from my portal altogether, but still allow users to chat from a diff...

How do I restrict access to parts of my portal?

Using Deskpro

Thu, 29th May 2014 4:48 pm

Question: I want different access restrictions to different parts of the user portal. This is the co...

I'm having trouble with tickets created via email identifying the wrong user

Using Deskpro

Tue, 28th Oct 2014 3:14 pm

Deskpro looks at the email headers to determine who the user is. Some email server configurations do...

How does user auto-response flood protection work?

Using Deskpro

Thu, 14th Aug 2014 4:18 pm

Question: There is no way for the user to opt out of receiving ticket emails, but I found this when...

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