جستجو برچسب ها - Deskpro Support
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Deskpro Pricing
The most up-to-date details regarding Deskpro pricing can be found on the pricing page. Pricing is ...
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Setting up a Custom Email Address with Deskpro Cloud
How would I use a Custom Email Address? Your Deskpro Cloud Helpdesk provides built-in Email Acco...
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What is an agent?
An agent is a member of your organization who uses your helpdesk, and has an account that lets them ...
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How many users can I have?
Deskpro pricing is based on the number of agents (the people that provide support) you have in your ...
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I'm having trouble with Active Directory authentication
Verify your service account and Base DN Use a tool such as the Active Directory Explorer from Micro...
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Can I import data from other systems or helpdesks?
We know how important your data is; data portability is part of our company's core values. The Deskp...
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How do I nominate users to manage an organization's tickets?
The organization managers feature allows specific people to oversee all of the ticket happenings for...
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What documentation is available for Deskpro?
To quickly start using your helpdesk, follow the Getting Started article series. This will show you ...
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How do I use variables in snippets, messages and webhook actions?
These variables are available for use in snippets, as well as when sending a reply or SMS message wi...
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How do I change the chat widget language?
Note: This information is kept here for legacy purposes. If you are running later versions of Deskpr...
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How do I view the raw email source for a ticket message?
Sometimes it is useful to view the raw message source for a ticket message that arrived via email. D...
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I'm having trouble with replies not being added to the correct tickets
Deskpro tries to match incoming emails to existing tickets based on several criteria, the most impor...
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Why can't users or agents use email addresses that are also ticket accounts?
If you've set up an email address to receive tickets in Admin > Tickets > Email Accounts, you can't ...
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How do I create a custom button for my chat widget?
If you want to use your own custom HTML element/button to launch the chat widget on a page, you just...
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How can I take screenshots in Deskpro?
Using screenshots to answer customer questions can be a very quick and efficient way of responding. ...
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How do I generate debug information for a ticket?
Occasionally, one of our agents may ask you to attach debug information for a ticket to help diagnos...
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I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Problem Google Chrome v29 always crashes and shows the 'Aw, Snap!' error page when using Deskpro. S...
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How can I copy data from user authentication apps into custom user fields?
You can pull data from a user auth app (such as Active Directory or LDAP) and save it directly in yo...
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How can I change the format and display of date and time?
You can customize the format that Deskpro uses to display dates and times in the Dates and Times sec...
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How do I get started with Deskpro?
The easiest way to get started with Deskpro is to sign up for a free Deskpro Cloud helpdesk trial, a...
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How can I set up ticket assignment workflows?
Your helpdesk may need several agents to work together to resolve a ticket. For example, a ticket se...
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I'm having trouble with some of our portal missing
By default, the user web portal has tabs for Knowledgebase, Guides, News, Feedback, Downloads, Conta...
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How do I remove links to Deskpro from email notifications?
By default, if you have the Deskpro Portal enabled, user email notifications include links to allow ...
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Sending different auto-responses based on email address
Using triggers, you can customize the auto-response when a user submits a new email ticket, based on...
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Why can't I add a custom ticket status?
Deskpro status is used to track who needs to respond to the ticket next. The core statuses are Await...