Skip to main content

Option to prioritise the Reply-To header when an email is received from a specific email address - انتقادات و پیشنهادات / Feature Request - Deskpro Support

7

Option to prioritise the Reply-To header when an email is received from a specific email address Collecting Feedback

I'd like a way to keep the "From" header as being prioritised as default, but then for a specific "From" address have the system prioritize "Reply To".  I only want that change for the form-based emails, not for everyone.

I was hoping to find a way to set a custom  rule that when the email 'From' address is a specific email address, that it instead generates a ticket for the "Reply to" field so that the user gets notified.


اضافه کردن نظر

Please log in or register to submit a comment.

Need a password reminder?