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Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
انتقادات و پیشنهادات
انتقادات و پیشنهادات
Submit Feature Request
Bug Report Design Feedback
Likes
عنوان
Status
نظرات
Activity
26
Delegate the maintenance of Knowledgebase articles to non-Agents
Collecting Feedback
0
67
Group Custom Reports
Collecting Feedback
2
45
Add Today as relative date
In Development
2
31
Tickets filter in mobile version
Collecting Feedback
0
35
Add an attachement using the JIRA app in Deskpro
Collecting Feedback
1
157
Disregard tickets ONHOLD from SLA-plan
In Development
3
30
Agent Unable to Set Language on New Ticket
Collecting Feedback
0
36
List of user Downloads through the REST API
Collecting Feedback
0
38
Enable Trigger on Billing & Logs add/update
Collecting Feedback
0
35
Condensed view of Ticket & messages in Agent Interface
Collecting Feedback
0
26
Reorder custom choices - Nesting
Collecting Feedback
0
43
Ticket locked information to be smaller
Collecting Feedback
1
43
Round Robin Queue outside Working Hours
Collecting Feedback
1
44
Ability to have different working hours for different days of the week
Collecting Feedback
2
80
Away from Desk to disable Round Robin for Agent
Collecting Feedback
4
27
API should return ID of "predefined choices" custom field
Collecting Feedback
0
46
Allow the use of variables in signatures.
Collecting Feedback
2
44
Copy form layout from another department
Collecting Feedback
0
62
Working hours taken into account in escalations OR SLAs to be completed by actions
Under Review
4
33
Would like more settings on ticket archiving
Collecting Feedback
0
45
On hold in reporting
Collecting Feedback
0
38
Chat fields required to help with chat reporting
Collecting Feedback
0
34
Tasks Included in Quick Search Results
Collecting Feedback
0
68
Include Full Date Instead of "x days ago" on tickets
Collecting Feedback
2
27
Add agents to teams while AD synchronization
Collecting Feedback
0
38
Provide API Mechanism to authenticate users against Deskpro DB
Collecting Feedback
0
78
Ability to customize satisfaction survey questions
Collecting Feedback
2
59
Department separation
Collecting Feedback
0
54
Adding a drop down for user CC selection when creating a ticket
Collecting Feedback
1
44
Allow agent filtering on Ticket Satisfaction reports
Collecting Feedback
1
32
Add agent permission to view \ hide Notes field.
Collecting Feedback
0
38
Addition of a Time Stamp Variable for Snippets
Collecting Feedback
0
49
Customization of who the Customer Satisfaction Survey is sent to
Collecting Feedback
0
32
Allowing for text to be added above Reply Line
Collecting Feedback
0
35
Tasks visible to clients (by agent choice) based on ticket
Collecting Feedback
1
140
System wide holiday & working hours definition
Collecting Feedback
3
56
Mailchimp Integration
Under Review
0
60
Allow for “Internal Only Tickets”
Collecting Feedback
3
81
Create an OR function for custom filters
Collecting Feedback
4
35
Allow us to send a CC to additional emails on the account
Collecting Feedback
1
27
Give Users Service (Support) Credits to use as part of their support contract
Collecting Feedback
1
43
Option to alphabetize category list items
Collecting Feedback
0
32
More conversation in linked tickets created
Collecting Feedback
0
39
Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Collecting Feedback
0
45
Department ticket bubble color
Collecting Feedback
0
33
Quick Actions for Compact ticket list view
Planning
3
37
Better management of the categories
Collecting Feedback
2
58
Admin able to sign agents out of chat
Under Review
1
36
Insert KB article link/content into a new ticket
Collecting Feedback
0
32
Store customized Twig templates in filesystem for versioning
Collecting Feedback
0