Skip to main content
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English English (UK) Español Français Gaelic Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Română Slovenčina Slovenian Suomen Kieli Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية 日本語 英语（美国） 영어
Contact Us

New to Deskpro Support? Register for an account

Need a password reminder?
Suggestion Bug Report Design Feedback
Submit Feature Request
Suggestion Bug Report Design Feedback
انتقادات و پیشنهادات
انتقادات و پیشنهادات
Submit Feature Request
Suggestion Bug Report Design Feedback
Likes
عنوان
Status
نظرات
Activity
0
Option to change sorting order of ticket content
Under Review
1
4
Open in a new tab checkbox for Guides
Under Review
0
10
Ability to automatically cc a user's manager into automatic emails sent out from the helpdesk
Under Review
0
22
Display 'TO' recipients in the ticket messages.
Under Review
1
35
Ability to choose sub-statuses when sending a reply
Under Review
4
32
Implement Sub-statuses on Mobile apps
Under Review
0
21
Add sub-statuses as a filter grouping option
Under Review
0
19
Add the ability to choose a default sub-status
Under Review
0
16
Users Update Their Own Address
Under Review
0
28
Widget: Expose more functionality through public APIs
Under Review
0
44
Add Problems & Incidents as triggers
Under Review
3
53
Knowledgebase and Downloads Navigation Improvements
Under Review
0
32
Improve the delay between New News Posts and New News email notifications
Under Review
1
40
Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed
Under Review
1
49
Additional Agent Trigger Criteria
Under Review
1
51
Allow blocking of domains at chat level
Under Review
0
59
More information on incoming chat pop up screen for agents
Under Review
0
40
Ability to add company logo to chat widget
Under Review
1
33
Selecting between Chat & Ticket in website widget
Under Review
0
40
Change chat widget status based on available agents.
Under Review
4
47
IM Notification or Flags
Under Review
1
43
Customizing timeout before agent takes chat
Under Review
0
42
Customer Reports
Under Review
0
68
Display all open tickets for organization
Under Review
1
61
Ask for feedback every Nth ticket...
Under Review
0
29
Ability to set a default e-mail name, of each account
Under Review
0
43
Add an attachment reminder ala Gmail
Under Review
1
50
Negative rating requires comment
Under Review
0
57
Macro hot key
Under Review
0
42
Feedback button visibility
Under Review
0
56
Resend Message Option
Under Review
0
67
Set Ticket Due Date
Under Review
1
51
Add Not On Hold to Custom Filter Criteria
Under Review
0
59
Ticket Number on Task Reminders
Under Review
1
40
Macro Action - Set No Agent Team
Under Review
0
43
Viewing agent-only notes
Under Review
2
53
Adding in "The user has been waiting for..." to Type list for Ticket SLAs
Under Review
1
62
Working hours taken into account in escalations OR SLAs to be completed by actions
Under Review
4
56
Mailchimp Integration
Under Review
0
58
Admin able to sign agents out of chat
Under Review
1
49
Bugzilla Integration
Under Review
0
88
Teamviewer or Join.me integration
Under Review
2
107
Integration with TFS online
Under Review
4
30
Ability to disable or turn off the "Upload a File" feature in chat
Under Review
0
30
Expose online/offline status by department in live chat
Under Review
0
107
Article Ordering
Under Review
9
61
Stats for end users about the quality of support provided
Under Review
1