Using Deskpro
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Can Deskpro send SMS text notifications?
Published: Sep 25, 2014
0Nov 9, 2017 -
I'm having trouble locking myself out of my helpdesk when changing the Auth & SSO settings
Published: Oct 7, 2014
0Mar 14, 2018 -
I'm having trouble forwarding individual ticket messages to email
Published: Oct 8, 2014
0Mar 14, 2018 -
How do I debug an authentication app on Deskpro On-Premise?
Published: Oct 9, 2014
0Nov 8, 2017 -
What are some Deskpro productivity tips for agents?
Published: Oct 28, 2014
0Jan 14, 2019 -
I'm having trouble with an error: "PHP IMAP extension"
Published: Nov 3, 2014
0Mar 14, 2018 -
I'm having trouble with IMAP SSL certificate errors
Published: Nov 3, 2014
0Mar 14, 2018 -
I'm having trouble with resolved tickets creating new tickets when users reply
Published: Nov 10, 2014
0Mar 14, 2018 -
How can I make a department visible to agents only?
Published: Nov 10, 2014
0Apr 1, 2019 -
I'm having trouble with knowledgebase articles only appearing in edit mode
Published: Nov 12, 2014
0Mar 14, 2018 -
How can I make knowledgebase articles visible to specific users only?
Published: Nov 13, 2014
2Sep 2, 2021 -
How come my "1 day" SLA has a failure date 3 days away?
Published: Dec 15, 2014
0Nov 9, 2017 -
How can I set up a simple request management process?
Published: Dec 18, 2014
0Mar 14, 2018 -
Adding an agent reply without sending an email in Deskpro Horizon
Published: Oct 7, 2022
0Oct 7, 2022 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Published: Jan 24, 2023
0Jan 24, 2023 -
Creating Shift Patterns in your Helpdesk
Published: Jan 20, 2023
0Jan 20, 2023 -
Increasing the priority of tickets when emails are marked with High Importance
Published: Mar 8, 2023
0Mar 8, 2023 -
Translating your Messenger Widget
Published: Mar 31, 2023
0Mar 31, 2023