A user dashboard would be a nice feature to have. When users log in, they can get an overview of their current tickets and basic statistics, new KB articles, etc. In addition, it'd be great if admins or privileged users could post notices that users could see upon logging into Deskpro.
User Dashboard on user portal - Community / Feature Request - Deskpro Support
That would be great - especially if we could post company-specific messages to organisations and/or individuals.