Likes
Title / Author
Status
Comments
Activity
Notify agents more clearly when a new chat has been assigned to them via Round Robin
Lynn Palumbo
Oct 2, 2018
Collecting Feedback
0
Merged tickets should leave the order number of the merged ticket as a comment
Jeremy Cunningham
Sep 28, 2018
Collecting Feedback
1
Add a setting to require users to provide a comment in the satisfaction survey
Ahmad Sahrizal
Sep 14, 2018
Collecting Feedback
0
Collecting Feedback
1
Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
George Lewis
Sep 6, 2018
Collecting Feedback
0
Collecting Feedback
0
Permissions checker tool to test what permissions are effective for different agents across different departments
Keith Ritter
Aug 21, 2018
Collecting Feedback
0
Collecting Feedback
0
Collecting Feedback
0
Collecting Feedback
0
Collecting Feedback
0
Collecting Feedback
0
Collecting Feedback
0
Allow agents to filter all the nested custom field options in the top-level select box
Tyler Gelzaines
Aug 3, 2018
Collecting Feedback
0
Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
Christoph Strauss
Aug 3, 2018
Collecting Feedback
0
Collecting Feedback
1
Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface
Hasan Hüseyin Gençer
Jul 25, 2018
Collecting Feedback
1
Allow me to import a users language preference from an Active Directory usersource to their CRM profile
Steve, Lam Hang
Jul 25, 2018
Collecting Feedback
0
Collecting Feedback
0
Collecting Feedback
0
Collecting Feedback
1
Allow users to submit Ticket Satisfaction rating without logging into the User Portal
Roberto Rodriguez
Jul 17, 2018
Collecting Feedback
0
Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
Samuel Waser
Jul 16, 2018
Collecting Feedback
0
Getting notification if somebody add a comment to one of the tasks I'm concerned in
Zsolt Kiss
Jul 7, 2018
Collecting Feedback
1
Collecting Feedback
0
Modify the selected form layouts that a new custom field is added to by default
Christoph Strauss
Jul 2, 2018
Collecting Feedback
2
Collecting Feedback
1
In Development
0
Add an option to automatically display inline responses in ticket messages and ticket notification emails
Ian Gallmeister
Jun 18, 2018
Collecting Feedback
0