Etiquetas de búsqueda - Deskpro Support
-
Tasks visible to clients (by agent choice) based on ticket
Currently tasks associated to a ticket are only set to visibility as public (viewable by agents) and...
-
Task creation usability enhancement
When you add a task, and press the enter key, a new line is added to the task window. However, your ...
-
New Tasks Notification shown, even though task has been completed
Even if there are no due or over due tasks for a user, there is still a red notification dot in the ...
-
Customizable Checklists that can be inserted into a ticket interface
It would be great if there was a way to set up different, reusable checklists (similar to snippets) ...
-
Ticket Number on Task Reminders
I love this feature of Deskpro that reminds you of Tasks that are due on the day they are due. I hav...
-
Agent Interface Counts for tickets and tasks
Some agents may like to see, as it presented, the number of ticket and issue present on the system (...
-
Ability to send reminders about Tasks as they are Due, rather than Daily
Would like to be able to set a reminder for a task, and have Deskpro email agent 15 minutes before t...
-
Add 'Relative Date' to a Trigger Action for Tasks
The 'Create Task' trigger action would be a lot more useful if a relative date could be used, such a...
-
Sync Deskpro tasks with iCal, Google Cal?
I don't know how possible it would be, but I would love to see this feature.
-
Public tasks should be visible only in the ticket scope
Public tasks linked to a ticket are visible to all agents. It would be great if they were visible on...
-
Task Lists or Tags
It would be great to have the ability to create a list of tasks or tag them then maybe down the left...
-
Repeating Task or Ticket
I want my team to do a certain task every hour (specifically at night). It would be useful to creat...
-
Task criteria in ticket triggers
It would be helpful if there was criteria for tasks in ticket triggers. We'd like to be able to sto...
-
Create Recurring Tasks Option
We'd like the ability to create recurring tasks, choosing the frequency at which these tasks get gen...
-
Show Count badges/bubbles only when > 0
I noticed it when looking at the task list. It is just an endless row of blue badges regardless of t...
-
Task handling improvements
I'd like to be able to drag and drop tasks within the ticket form. Moreover an option (check box) t...
-
Zapier Trigger for New Tasks
It would be great if Zapier had a trigger option for new tasks created within an existing Deskpro ti...
-
Add the ability to report on tasks linked to tickets
For reporting: We'd like to extract how many tasks are created per ticket and who was this ticket fr...
-
Task Dates
Is there any possibility to see changes to tasks which are linked to a ticket actually show up in th...
-
Ability to write descriptions about tasks created on the helpdesk
It would be great if Deskpro had a WYSIWYG editor to write description about the tasks created.
-
TASKs in the mobile app
It would be very useful if the tasks can be checked / listed in the mobile app also.