Etiquetas de búsqueda - Deskpro Support
Ability to report on missed chats
At the moment you cannot report on the number of missed chats for a certain time period. Add this to...
Ability to create unique date drop downs in reports
Ability to add own %1:DATE_GROUP% value to the drop down menu in reports. E.g make a date range '20...
Report content is based on date range
We would like to be able to build reports where you can indicate that the content is based on date r...
Agent Dashboard of important reports
It would be great if Agents who do not have the reports section, instead had visibility of a dashboa...
I would like to be able to create filters and reports for the Flags in tickets
It would be good if you could build a filter on the ticket flags. At the moment they're available to...
I would like to see extra permissions added to Reports
Currently, there are only very basic reports permissions - either you have access to reports, or you...
Have Working Hours only as well as Total Hours accessible via Reporting
I am trying to create a report to measure the number of working hours a user has been waiting. Howev...
Regarding Article, comment validation
When a comment is submitted to an article, and approved by an agent, it is currently not possible so...
See and select tickets from within the Reporting menu
Hello, I'd like to have the ability to select tickets right from the Reporting menu. Example: If I r...
Allow for Changing the Start of Reporting Week
We are a US based shop. Our weeks start on Sunday. Most other software on the planet allows for you ...
Adding in a reporting dashboard for quick view
It would be good feature for a user to filter Dashboard by 'Labels' and then create the report in di...
Automating Reporting and allow scheduling and reports sent via email
Is there are ways that we can automatically compile and email the status reports at a given frequenc...
Customers would like to run some reports like ticket history billing report and a few reports like t...
Reporting API improvements
Add ability to run report from API
Ability to Analyze and Manage News Subscribers
We would like the ability to view and analyze subscriber numbers for the News & Knowledgebase Portal...
Ability to Show a live updating report for all agents
The ability to show on a large screen a report of help activity response times etc. Similar to Ducks...
Reports - Easy search of labels by date range, organisation etc.
We use labels to tag things in tickets. These labels are used cross departments to identify things l...
The ability to choose which reports display in the reports interface homepage
It would be really nice to customise which reports display on the main homepage of the reports inter...
Insert pretty graphs into pdf of generated reports
The generated 'pdf' in the reports interface inserts the table but not the pretty graphs that are cr...
Ability to toggle views in Report Builder
Currently, there is no ability to adjust the column size or make a report full screen while working ...
Allow agent filtering on Ticket Satisfaction reports
Can't seem to see a way to filter Ticket Satisfaction by agent or team. We have 100 agents over 9 d...
Chat fields required to help with chat reporting
Would it be possible to prompt agents that have finished a chat to fill in the fields that are defin...
Create reports for specific Departments/Teams
Hi, the predefined reports look really nice. In our setup, we've a few departments which actually wo...
Dashboard for Wallboard to show stats
Something that would be a huge plus for Deskpro is if there could be a screen that could contain liv...
Add "Yesterday" to Date Selections in Reports Overview Page
It's very common to want to check on staff performance for yesterday - for a lot of managers, I'm gu...
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