Using Deskpro
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Using an Office365 Email Account for Cloud
Publicado: 29/9/2020
029/9/2020 -
I'm having trouble with being redirected to the wrong helpdesk address
Publicado: 4/5/2016
014/3/2018 -
Gmail/Google Apps "modern security standards" email error
Publicado: 18/1/2016
09/11/2017 -
I'm having trouble with an error: "The email address is already in use"
Publicado: 6/1/2016
014/3/2018 -
Finding a field name for User Auth Data
Publicado: 14/12/2015
08/11/2017 -
How can I translate Deskpro into my language or improve an existing translation?
Publicado: 4/6/2015
012/3/2018 -
Can I import the tickets and other information from my legacy helpdesk?
Publicado: 26/1/2015
022/10/2020 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Publicado: 26/1/2015
01/4/2019 -
How do I stop agent names appearing in the 'From:' field of emails?
Publicado: 26/1/2015
08/10/2019 -
What are the default triggers for?
Publicado: 22/1/2015
014/3/2018 -
How can I set different SLA response times for weekdays and weekends?
Publicado: 13/1/2015
014/3/2018 -
How do I embed individual knowledgebase articles in an external app or site?
Publicado: 4/5/2016
014/3/2018 -
Can I move from Deskpro On-Premise to Deskpro Cloud?
Publicado: 11/5/2016
014/3/2018 -
I'm having trouble with the agent interface displaying old tickets and notifications
Publicado: 24/5/2016
014/3/2018 -
Overriding Messenger settings
Publicado: 15/7/2020
020/7/2020 -
How can I translate Help Center phrases into other languages or improve an existing translation?
Publicado: 17/6/2020
023/6/2020 -
Common Email Conversion Code Replacements
Publicado: 16/6/2020
012/10/2020 -
Updating to the Help Center Theme
Publicado: 15/6/2020
020/7/2020 -
Adding tasks to tickets with triggers
Publicado: 15/10/2019
017/10/2019 -
I'm having trouble with an error: "Connection timed out" whilst upgrading
Publicado: 22/2/2018
014/3/2018 -
How do I create a welcome message for my portal?
Publicado: 8/8/2016
021/3/2019 -
How can I further customize my chat widget?
Publicado: 22/6/2016
014/3/2018 -
How do I manage overriding widget and chat settings?
Publicado: 22/6/2016
017/9/2020 -
How do I install the chat widget in Joomla?
Publicado: 22/6/2016
014/3/2018 -
What is the size limit on attachments within Deskpro?
Publicado: 10/12/2014
06/11/2020 -
Why are there two Google authentication apps in Deskpro? (Old)
Publicado: 19/11/2014
01/4/2019 -
I'm having trouble with outgoing email
Publicado: 31/7/2014
014/3/2018 -
I'm having trouble deleting a table from a ticket reply
Publicado: 24/7/2014
014/3/2018 -
I'm having trouble with my portal chat tab
Publicado: 9/7/2014
014/3/2018 -
How do I remove chat from my portal while still offering chat on a different site?
Publicado: 9/7/2014
014/3/2018 -
Why aren't Community Channels showing up on my portal?
Publicado: 11/6/2014
010/9/2019 -
How do I convert a normal user to an agent?
Publicado: 11/6/2014
013/3/2018 -
How do I stop bounces and Out of Office messages being turned into tickets?
Publicado: 10/6/2014
013/3/2018 -
How do I view the raw email source for a ticket message?
Publicado: 13/2/2013
013/3/2018 -
How many users can I have?
Publicado: 18/9/2012
08/11/2017 -
What is an agent?
Publicado: 18/9/2012
014/5/2019 -
I'm having trouble with my macro not adding text to a reply
Publicado: 1/8/2014
014/3/2018 -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Publicado: 14/8/2014
014/3/2018 -
How does user auto-response flood protection work?
Publicado: 14/8/2014
014/3/2018 -
How can I make knowledgebase articles visible to specific users only?
Publicado: 13/11/2014
214/3/2018 -
I'm having trouble forwarding individual ticket messages to email
Publicado: 8/10/2014
014/3/2018 -
I'm having trouble locking myself out of my helpdesk when changing the Auth & SSO settings
Publicado: 7/10/2014
014/3/2018 -
Can Deskpro send SMS text notifications?
Publicado: 25/9/2014
09/11/2017 -
How do I automatically sort email that's forwarded into a single inbox?
Publicado: 24/9/2014
014/3/2018 -
How do I automatically increase ticket urgency on tickets from organization managers?
Publicado: 8/9/2014
014/3/2018 -
How can I filter bounce messages?
Publicado: 8/9/2014
014/3/2018 -
How do I assign out-of-hour tickets to a particular team?
Publicado: 8/9/2014
114/3/2018 -
How do I use the filter pane?
Publicado: 28/8/2014
014/3/2018 -
How do I set up an internal knowledgebase for agents only?
Publicado: 14/8/2014
014/3/2018 -
How do I enable logging for incoming email processing?
Publicado: 18/9/2012
019/11/2018