Using Deskpro
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I'm having trouble receiving notification emails when I create a ticket
Publicado: 26 jun 2014
013 mar 2018 -
How can I run an email-only helpdesk?
Publicado: 26 jun 2014
07 dic 2018 -
I'm having trouble with text formatting
Publicado: 26 jun 2014
013 mar 2018 -
I'm having trouble with emails being processed from a POP3 account
Publicado: 26 jun 2014
013 mar 2018 -
What is the difference between labels and search terms in knowledgebase articles?
Publicado: 26 jun 2014
013 mar 2018 -
How do I resize the panes of the agent interface?
Publicado: 27 jun 2014
013 mar 2018 -
How do I remove chat from my portal while still offering chat on a different site?
Publicado: 9 jul 2014
014 mar 2018 -
I'm having trouble deleting a table from a ticket reply
Publicado: 24 jul 2014
014 mar 2018 -
How do I set up an Outlook account as a ticket account for Cloud?
Publicado: 24 jul 2014
014 mar 2018 -
Why can't I see flags?
Publicado: 28 jul 2014
128 jul 2014 -
I'm having trouble with incoming emails not being turned into tickets
Publicado: 29 jul 2014
014 mar 2018 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Publicado: 29 jul 2014
014 mar 2018 -
I'm having trouble with some tickets ending up in random departments
Publicado: 30 jul 2014
014 mar 2018 -
I'm having trouble with my macro not adding text to a reply
Publicado: 1 ago 2014
014 mar 2018 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Publicado: 11 ago 2014
014 mar 2018 -
How do I limit agent access to tickets by department?
Publicado: 12 ago 2014
114 mar 2018 -
How do I embed a contact form within my website?
Publicado: 14 ago 2014
014 mar 2018 -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Publicado: 14 ago 2014
014 mar 2018 -
How does user auto-response flood protection work?
Publicado: 14 ago 2014
014 mar 2018 -
How do I set up an internal knowledgebase for agents only?
Publicado: 14 ago 2014
014 mar 2018 -
Can Deskpro integrate with other software?
Publicado: 2 sept 2014
027 mar 2019 -
How do I bill users or record time spent on support?
Publicado: 2 sept 2014
08 mar 2018 -
How do I use drag and drop ticket attachments?
Publicado: 2 sept 2014
014 mar 2018 -
How can I send automatic SMS notifications to agents?
Publicado: 5 sept 2014
014 mar 2018 -
I'm having trouble with agents not receiving SMS alerts
Publicado: 5 sept 2014
014 mar 2018 -
What is Deskpro Cloud?
Publicado: 8 sept 2014
027 mar 2019 -
What are the different interfaces within Deskpro?
Publicado: 8 sept 2014
08 mar 2018 -
I'm having trouble with duplicate actions from a custom trigger
Publicado: 8 sept 2014
014 mar 2018 -
How do I assign out-of-hour tickets to a particular team?
Publicado: 8 sept 2014
12 sept 2021 -
How can I filter bounce messages?
Publicado: 8 sept 2014
014 mar 2018 -
How do I automatically increase ticket urgency on tickets from organization managers?
Publicado: 8 sept 2014
014 mar 2018 -
How do I automatically email users when their ticket has been assigned?
Publicado: 8 sept 2014
014 mar 2018 -
Can I use LDAP to sign in my agents?
Publicado: 9 sept 2014
01 abr 2019 -
Can I use Active Directory to sign in my agents?
Publicado: 9 sept 2014
01 abr 2019 -
I'm having trouble being locked out of my helpdesk by IP whitelisting
Publicado: 10 sept 2014
014 mar 2018 -
Can I track a Service Level Agreement within Deskpro?
Publicado: 10 sept 2014
09 nov 2017 -
How can I keep up to date with changes in Deskpro?
Publicado: 10 sept 2014
08 nov 2017 -
How do I set up round robin ticket assignment?
Publicado: 10 sept 2014
32 sept 2021 -
How can I reply to user tickets by email?
Publicado: 10 sept 2014
012 mar 2019 -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
Publicado: 10 sept 2014
014 mar 2018 -
How can agents communicate with each other within Deskpro?
Publicado: 10 sept 2014
09 nov 2017 -
What are archived tickets and why should I use archiving?
Publicado: 10 sept 2014
014 mar 2018 -
Is there a Deskpro smartphone app?
Publicado: 11 sept 2014
22 sept 2021 -
I'm having trouble with knowledgebase articles not loading
Publicado: 12 sept 2014
014 mar 2018 -
I'm having trouble with my new Gmail ticket account not sending email
Publicado: 16 sept 2014
014 mar 2018 -
How do I add information to a ticket without emailing the user?
Publicado: 16 sept 2014
014 mar 2018 -
How do I change the fields on the ticket form?
Publicado: 16 sept 2014
012 abr 2022 -
Can I see the Deskpro source code?
Publicado: 4 abr 2016
09 nov 2017 -
Can I keep my existing support email address?
Publicado: 23 sept 2014
01 abr 2019 -
How do I automatically sort email that's forwarded into a single inbox?
Publicado: 24 sept 2014
014 mar 2018