Using Deskpro
-
Updating to the Help Center Theme
Publicado: 15/6/2020
020/7/2020 -
What limitations do the trial versions have?
Publicado: 19/4/2016
08/11/2017 -
I'm having trouble getting CSV import to work on my Cloud trial
Publicado: 19/4/2016
014/3/2018 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Publicado: 12/4/2016
012/3/2018 -
I'm having trouble disabling HTTPS
Publicado: 9/12/2015
014/3/2018 -
I'm having trouble with the subject of reminder emails
Publicado: 2/11/2015
014/3/2018 -
How do I make a reusable checklist of things to do within a ticket?
Publicado: 16/10/2015
01/4/2019 -
I'm having trouble making a custom report retrieve phone numbers
Publicado: 13/10/2015
017/4/2018 -
Can one user from an organization see all that organization's tickets?
Publicado: 4/6/2015
017/4/2018 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Publicado: 2/6/2015
014/3/2018 -
What are the default triggers for?
Publicado: 22/1/2015
014/3/2018 -
I'm having trouble with being redirected to the wrong helpdesk address
Publicado: 4/5/2016
014/3/2018 -
I'm having trouble with an error: "Connection timed out" whilst upgrading
Publicado: 22/2/2018
014/3/2018 -
How do I link tickets to community topics?
Publicado: 19/3/2018
010/9/2019 -
Microphone not Working
Publicado: 20/5/2020
020/5/2020 -
Updating to the New Email Templates Editor
Publicado: 24/3/2020
020/7/2020 -
Creating Deskpro Tickets using Google Calendar and Zapier
Publicado: 14/10/2019
017/10/2019 -
Upscope Integration
Publicado: 14/10/2019
015/10/2019 -
Can I send SLA notifications to a Slack channel?
Publicado: 4/10/2019
014/10/2019 -
Reverting Community to Feedback
Publicado: 13/8/2019
02/9/2019 -
Removing Comments on Satisfaction
Publicado: 7/12/2018
07/12/2018 -
How does Deskpro match email replies to their proper tickets?
Publicado: 26/7/2018
026/7/2018 -
How can I connect Deskpro to other apps that aren't yet integrated?
Publicado: 6/6/2018
06/6/2018 -
How can I use Zapier with Deskpro?
Publicado: 5/6/2018
06/6/2018 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Publicado: 13/1/2015
014/3/2018 -
Why are agent notes being included in email threads?
Publicado: 12/1/2015
09/11/2017 -
What is the difference between labels and search terms in knowledgebase articles?
Publicado: 26/6/2014
013/3/2018 -
I'm having trouble with emails being processed from a POP3 account
Publicado: 26/6/2014
013/3/2018 -
I'm having trouble with text formatting
Publicado: 26/6/2014
013/3/2018 -
I'm having a trouble with users being unable to add attachments to tickets
Publicado: 10/6/2014
013/3/2018 -
Ticket followers replying by email is going to the user not the agent
Publicado: 3/6/2014
09/11/2017 -
How do I set up an email account for outgoing messages only?
Publicado: 3/6/2014
013/3/2018 -
I'm having trouble with translated words appearing in the wrong order
Publicado: 3/6/2014
013/3/2018 -
How do I remove links to Deskpro from email notifications?
Publicado: 19/5/2014
013/3/2018 -
I'm having trouble with some of our portal missing
Publicado: 19/5/2014
013/3/2018 -
I'm having trouble with replies not being added to the correct tickets
Publicado: 20/2/2013
013/11/2018 -
How do I resize the panes of the agent interface?
Publicado: 27/6/2014
013/3/2018 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Publicado: 11/8/2014
014/3/2018 -
How do I limit agent access to tickets by department?
Publicado: 12/8/2014
114/3/2018 -
I'm having trouble with knowledgebase articles only appearing in edit mode
Publicado: 12/11/2014
014/3/2018 -
How can I make a department visible to agents only?
Publicado: 10/11/2014
01/4/2019 -
I'm having trouble with resolved tickets creating new tickets when users reply
Publicado: 10/11/2014
014/3/2018 -
I'm having trouble with IMAP SSL certificate errors
Publicado: 3/11/2014
014/3/2018 -
Is there a way to CC: someone into a ticket?
Publicado: 23/9/2014
09/11/2017 -
Can I BCC: someone into a ticket thread?
Publicado: 23/9/2014
014/3/2018 -
Can I keep my existing support email address?
Publicado: 23/9/2014
01/4/2019 -
Can I see the Deskpro source code?
Publicado: 4/4/2016
09/11/2017 -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Publicado: 14/8/2014
014/3/2018 -
How do I embed a contact form within my website?
Publicado: 14/8/2014
014/3/2018 -
How do I view the raw email source for a ticket message?
Publicado: 13/2/2013
013/3/2018