Using Deskpro
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How can I further customize my chat widget?
Publicado: 22 jun 2016
014 mar 2018 -
How do I create a welcome message for my portal?
Publicado: 8 ago 2016
021 mar 2019 -
How do I set a default department for tickets submitted via the user portal?
Publicado: 8 ago 2016
014 mar 2018 -
How do I remove chat from the user portal but offer chat on a different site?
Publicado: 18 ago 2016
014 mar 2018 -
How do I change the welcome message for different usergroups?
Publicado: 26 ago 2016
014 mar 2018 -
How can I switch email clients whilst using Deskpro?
Publicado: 16 sept 2016
014 mar 2018 -
How do I add a custom favicon to the user portal?
Publicado: 16 nov 2016
015 ene 2019 -
How can I change the name of the "Contact Us" tab?
Publicado: 16 nov 2016
014 mar 2018 -
How can I set up a new brand?
Publicado: 5 ene 2017
014 mar 2018 -
How do I prevent a specific agent being assigned tickets?
Publicado: 2 mar 2017
014 mar 2018 -
How can I manage validation and decryption of S/MIME encoded emails?
Publicado: 13 mar 2017
014 mar 2018 -
What do I do if I need a specific feature?
Publicado: 19 abr 2017
014 mar 2018 -
How do I create a HAR file for troubleshooting?
Publicado: 25 oct 2017
07 nov 2019 -
I'm having trouble with an error: "Invalid Redirect. Attempted to redirect to an offsite host"
Publicado: 21 nov 2017
015 ene 2020 -
I'm having trouble with an error: "Connection timed out" whilst upgrading
Publicado: 22 feb 2018
014 mar 2018 -
How do I link tickets to community topics?
Publicado: 19 mar 2018
010 sept 2019 -
How do I make guides or knowledgebase articles only visible to agents?
Publicado: 5 abr 2018
05 abr 2018 -
How do I pre-fill ticket form fields automatically for certain users?
Publicado: 8 may 2018
015 ene 2019 -
How do I generate a report that doesn't include tickets created on the weekend?
Publicado: 8 may 2018
026 oct 2021 -
How do I run a report showing ticket activity grouped by agent and department?
Publicado: 9 may 2018
09 may 2018 -
How long are outgoing emails retained for in cloud accounts?
Publicado: 9 may 2018
010 feb 2022 -
How do I display dates in the US format in reports?
Publicado: 9 may 2018
02 ene 2019 -
How do I make tasks visible to certain agents, teams or departments?
Publicado: 11 may 2018
06 feb 2019 -
How do I add an organization-wide email signature?
Publicado: 24 may 2018
010 oct 2019 -
How do I best link to other portal content from guide topics?
Publicado: 31 may 2018
031 may 2018 -
How can I receive text alerts populated with ticket information?
Publicado: 5 jun 2018
05 jun 2018 -
How do I prevent satisfaction survey requests being sent to particular users?
Publicado: 5 jun 2018
05 jun 2018 -
How can I use Zapier with Deskpro?
Publicado: 5 jun 2018
06 jun 2018 -
How can I connect Deskpro to other apps that aren't yet integrated?
Publicado: 6 jun 2018
06 jun 2018 -
How does Deskpro match email replies to their proper tickets?
Publicado: 26 jul 2018
026 jul 2018 -
What are the cookies that Deskpro uses?
Publicado: 5 sept 2018
05 sept 2018 -
Can I change the title of the 'Department' field on the contact form?
Publicado: 14 nov 2018
014 nov 2018 -
Removing Comments on Satisfaction
Publicado: 7 dic 2018
07 dic 2018 -
Hide Option to Upload Image
Publicado: 7 dic 2018
07 dic 2018 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Publicado: 4 dic 2018
04 dic 2018 -
QR Code for Mobile App
Publicado: 10 dic 2018
010 dic 2018 -
How to Download a Process Log
Publicado: 11 feb 2019
013 mar 2019 -
How can I set different styling for emails across different brands?
Publicado: 14 feb 2019
014 feb 2019 -
How can my users view & manage their tickets within the portal?
Publicado: 28 feb 2019
028 feb 2019 -
Where is the On Hold Action?
Publicado: 12 mar 2019
012 mar 2019 -
Why are some automatic Replies added as an internal Note?
Publicado: 21 mar 2019
020 jun 2019 -
How long can User open a Resolved ticket
Publicado: 15 abr 2019
025 abr 2019 -
Making email templates brand specific
Publicado: 26 jun 2019
013 ago 2019 -
Reverting Community to Feedback
Publicado: 13 ago 2019
02 sept 2019 -
Can I send SLA notifications to a Slack channel?
Publicado: 4 oct 2019
014 oct 2019 -
Upscope Integration
Publicado: 14 oct 2019
015 oct 2019 -
Creating Deskpro Tickets using Google Calendar and Zapier
Publicado: 14 oct 2019
019 jul 2021 -
Adding tasks to tickets with triggers
Publicado: 15 oct 2019
017 oct 2019 -
Updating to the New Email Templates Editor
Publicado: 24 mar 2020
020 jul 2020 -
Microphone not Working
Publicado: 20 may 2020
020 may 2020