Troubleshooting
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Deskpro "server info" pages
Publicado: 16 ago 2016
010 nov 2017 -
Using Deskpro With Galera Cluster
Publicado: 5 ene 2015
010 nov 2017 -
Checking for mail more frequently than once per minute
Publicado: 27 abr 2015
09 nov 2017 -
CAPTCHAs not accepting correct responses
Publicado: 2 jun 2015
02 jun 2015 -
Can't access /reports/ on IIS
Publicado: 26 jun 2015
09 nov 2017 -
SSL Errors during upgrade
Publicado: 14 jul 2015
010 nov 2017 -
Fatal Swift.php error
Publicado: 24 jul 2015
010 nov 2017 -
I renewed my On-Premise license and entered it, but Deskpro still says the license is expired
Publicado: 1 oct 2015
08 nov 2017 -
"401 SOAP client returned status of 401" error
Publicado: 4 feb 2016
010 nov 2017 -
My helpdesk is showing the installer again
Publicado: 8 feb 2016
010 nov 2017 -
I'm having trouble with an error: "imap_open() error" in logs
Publicado: 19 feb 2016
014 mar 2018 -
How to inspect AJAX requests with Chrome tools
Publicado: 1 mar 2016
110 nov 2017 -
Why is my Deskpro On-Premise installation not accounting for daylight savings time?
Publicado: 7 abr 2016
010 nov 2017 -
I'm having trouble with IMAP SSL certificate errors
Publicado: 3 nov 2014
014 mar 2018 -
Installation error during "Verifying the URL" step
Publicado: 3 oct 2016
010 nov 2017 -
Updates do not appear or automatic updater cannot download updates
Publicado: 6 oct 2016
010 nov 2017 -
Configure a proxy server for HTTP requests made by Deskpro
Publicado: 26 oct 2016
16 jul 2021 -
Clone a production helpdesk to a secondary test instance
Publicado: 16 nov 2016
09 nov 2017 -
How do I clean up old installations of Deskpro?
Publicado: 18 nov 2016
010 nov 2017 -
Where can I find my License Key file?
Publicado: 22 nov 2017
01 abr 2019 -
Fixing your database schema
Publicado: 8 jun 2018
011 ene 2019 -
How Deskpro uses POP3
Publicado: 15 ago 2018
015 ago 2018 -
Providing us access to your Deskpro server that is behind a firewall (Linux)
Publicado: 20 nov 2018
020 nov 2018 -
Restore missing default avatars
Publicado: 22 nov 2018
022 nov 2018 -
[Expert] How do I increase disk space on my Deskpro VM Appliance?
Publicado: 21 ago 2020
017 jun 2021 -
502 Bad Gateway error
Publicado: 26 jun 2014
126 jun 2014 -
How do I reset an admin password in Deskpro On-Premise?
Publicado: 18 sept 2012
018 dic 2018 -
How do I disable automatic error logging?
Publicado: 18 sept 2012
010 nov 2017 -
Disable clean URLs
Publicado: 11 dic 2012
011 dic 2012 -
How to debug cron
Publicado: 12 dic 2012
014 feb 2022 -
Disable Suhosin
Publicado: 17 dic 2012
02 sept 2014 -
I get "File not found" errors when trying to download attachments
Publicado: 18 feb 2013
010 nov 2017 -
How do I enable logging for outgoing email?
Publicado: 7 mar 2013
010 feb 2022 -
Warning emails about "cron has been active for X minutes"
Publicado: 15 ago 2013
010 nov 2017 -
Using Amazon S3 for storing binary data
Publicado: 18 feb 2014
09 nov 2017 -
License error after importing Zendesk data
Publicado: 2 jun 2014
110 nov 2017 -
Generating a server report file
Publicado: 10 jun 2014
06 ago 2018 -
I've lost admin permissions and I'm locked out of Deskpro On-Premise
Publicado: 26 jun 2014
010 nov 2017 -
How do I enable logging for incoming email processing?
Publicado: 18 sept 2012
010 feb 2022 -
Download errors when running from behind a proxy: internal hostname being used
Publicado: 26 jun 2014
010 nov 2017 -
Switching from database to filesystem storage or back doesn't change database size
Publicado: 26 jun 2014
09 nov 2017 -
Why do all users seem to have the same IP address?
Publicado: 9 jul 2014
010 nov 2017 -
Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors
Publicado: 24 jul 2014
029 may 2019 -
MySQL "writing file" error
Publicado: 18 ago 2014
09 nov 2017 -
What is Deskpro On-Premise?
Publicado: 8 sept 2014
09 nov 2017 -
I'm having trouble being locked out of my helpdesk by IP whitelisting
Publicado: 10 sept 2014
014 mar 2018 -
'Unable to allocate memory for pool' error
Publicado: 15 sept 2014
010 nov 2017 -
How can I change the new chat notification sound?
Publicado: 23 sept 2014
09 nov 2017 -
Making a test version of your helpdesk
Publicado: 27 oct 2014
08 oct 2019 -
I'm having trouble with an error: "PHP IMAP extension"
Publicado: 3 nov 2014
014 mar 2018