Troubleshooting
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Restore missing default avatars
Publicado: 22/11/2018
022/11/2018 -
I'm having trouble with an error: "imap_open() error" in logs
Publicado: 19/2/2016
014/3/2018 -
My helpdesk is showing the installer again
Publicado: 8/2/2016
010/11/2017 -
"401 SOAP client returned status of 401" error
Publicado: 4/2/2016
010/11/2017 -
SSL Errors during upgrade
Publicado: 14/7/2015
010/11/2017 -
Can't access /reports/ on IIS
Publicado: 26/6/2015
09/11/2017 -
CAPTCHAs not accepting correct responses
Publicado: 2/6/2015
0{date} -
Checking for mail more frequently than once per minute
Publicado: 27/4/2015
09/11/2017 -
Using Deskpro With Galera Cluster
Publicado: 5/1/2015
010/11/2017 -
I'm having trouble with IMAP SSL certificate errors
Publicado: 3/11/2014
014/3/2018 -
I'm having trouble with an error: "PHP IMAP extension"
Publicado: 3/11/2014
014/3/2018 -
How to inspect AJAX requests with Chrome tools
Publicado: 1/3/2016
110/11/2017 -
Why is my Deskpro On-Premise installation not accounting for daylight savings time?
Publicado: 7/4/2016
010/11/2017 -
Can I move from Deskpro On-Premise to Deskpro Cloud?
Publicado: 11/5/2016
014/3/2018 -
Providing us access to your Deskpro server that is behind a firewall (Linux)
Publicado: 20/11/2018
020/11/2018 -
How Deskpro uses POP3
Publicado: 15/8/2018
015/8/2018 -
Fixing your database schema
Publicado: 8/6/2018
011/1/2019 -
Where can I find my License Key file?
Publicado: 22/11/2017
01/4/2019 -
Moving from on-premise to cloud
Publicado: 19/4/2017
031/1/2020 -
How do I clean up old installations of Deskpro?
Publicado: 18/11/2016
010/11/2017 -
Clone a production helpdesk to a secondary test instance
Publicado: 16/11/2016
09/11/2017 -
Configure a proxy server for HTTP requests made by Deskpro
Publicado: 26/10/2016
1{date} -
Updates do not appear or automatic updater cannot download updates
Publicado: 6/10/2016
010/11/2017 -
Deskpro "server info" pages
Publicado: 16/8/2016
010/11/2017 -
Making a test version of your helpdesk
Publicado: 27/10/2014
08/10/2019 -
A user's details were changed and I don't understand why
Publicado: 21/10/2014
0{date} -
License error after importing Zendesk data
Publicado: 2/6/2014
110/11/2017 -
Using Amazon S3 for storing binary data
Publicado: 18/2/2014
09/11/2017 -
Warning emails about "cron has been active for X minutes"
Publicado: 15/8/2013
010/11/2017 -
How do I enable logging for outgoing email?
Publicado: 7/3/2013
013/3/2018 -
I get "File not found" errors when trying to download attachments
Publicado: 18/2/2013
010/11/2017 -
Disable Suhosin
Publicado: 17/12/2012
02/9/2014 -
How to debug cron
Publicado: 12/12/2012
019/11/2018 -
Disable clean URLs
Publicado: 11/12/2012
0{date} -
How do I disable automatic error logging?
Publicado: 18/9/2012
010/11/2017 -
How do I reset an admin password in Deskpro On-Premise?
Publicado: 18/9/2012
018/12/2018 -
Generating a server report file
Publicado: 10/6/2014
06/8/2018 -
I've lost admin permissions and I'm locked out of Deskpro On-Premise
Publicado: 26/6/2014
010/11/2017 -
502 Bad Gateway error
Publicado: 26/6/2014
010/11/2017 -
How do I debug an authentication app on Deskpro On-Premise?
Publicado: 9/10/2014
08/11/2017 -
Where is my PHP binary?
Publicado: 29/9/2014
029/9/2014 -
Managing and extending your Deskpro On-Premise license
Publicado: 16/9/2014
08/11/2017 -
I'm having trouble being locked out of my helpdesk by IP whitelisting
Publicado: 10/9/2014
014/3/2018 -
What is Deskpro On-Premise?
Publicado: 8/9/2014
09/11/2017 -
MySQL "writing file" error
Publicado: 18/8/2014
09/11/2017 -
Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors
Publicado: 24/7/2014
029/5/2019 -
Why do all users seem to have the same IP address?
Publicado: 9/7/2014
010/11/2017 -
Switching from database to filesystem storage or back doesn't change database size
Publicado: 26/6/2014
09/11/2017 -
Download errors when running from behind a proxy: internal hostname being used
Publicado: 26/6/2014
010/11/2017 -
How do I enable logging for incoming email processing?
Publicado: 18/9/2012
019/11/2018