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Título / Autor
Estado
Comentarios
Actividad
1
Delete a field option without removing it from existing tickets
Steve, Lam Hang
9 oct 2020
Collecting Feedback
0
1
Let agent choose default response status
Gary Ramos
8 oct 2020
Collecting Feedback
0
6
Link knowledge base articles into ticket
Ahmad Sahrizal
6 oct 2020
Collecting Feedback
0
5
Language detection for voicemail transcripts
David
30 sept 2020
Collecting Feedback
1
5
Download multiple tickets at once
Stephanie Pelayo
30 sept 2020
Collecting Feedback
1
2
Trigger criteria for ticket including ticket charge
Azeem Javed
28 sept 2020
Collecting Feedback
0
13
HelpCenter with Sidebar
Tommy Jackson
28 sept 2020
Collecting Feedback
0
4
Notifications for when there is a connection issue between Deskpro and our mail server
Ozan Can Gogus
28 sept 2020
Collecting Feedback
0
3
Create a Permission for User Groups to Access the Helpcenter Editor
Alvin Lobo
25 sept 2020
Collecting Feedback
0
2
See forwarded messages as separate entries in message log
Barry
24 sept 2020
Collecting Feedback
0
2
Personalise chat ringtone for agents
An Nguyen
24 sept 2020
Collecting Feedback
1
3
Locking 'ordered by' for agents
Niall Dunphy
24 sept 2020
Collecting Feedback
0
2
Login cookie from other system
Anand Athi
21 sept 2020
Collecting Feedback
0
2
A print button for the guides/Bug with current printing
Brandon
21 sept 2020
Collecting Feedback
0
4
Ability to edit the chain of ticket messages when forwarding a ticket
Mindaugas
17 sept 2020
Collecting Feedback
0
2
Glossary in PDF
Thorsten Breuer
15 sept 2020
Collecting Feedback
0
3
Add Markdown support for Knowledge Base articles
Doug Schmidt
11 sept 2020
Collecting Feedback
2
7
Option to prioritise the Reply-To header when an email is received from a specific email address
Anand Athi
10 sept 2020
Collecting Feedback
0
1
Option to insert translation of a KB article into a ticket comment
Christoph Strauss
3 sept 2020
Report
0
10
Translation option for News
Andreas Axelstén
2 sept 2020
Collecting Feedback
0
1
Ask user for feedback when rating an article negative
Thorsten Breuer
2 sept 2020
Collecting Feedback
0
2
Search should also include download categories
Christoph Strauss
1 sept 2020
Collecting Feedback
0
1
Track the page a chat was initiated from when the widget is embedded
Matt Goldfarb
26 ago 2020
Collecting Feedback
0
2
Option to update the brand of a published article or topic
Theresa Harbor
25 ago 2020
Collecting Feedback
0
3
Display the name of linked topics to agents editing the topic when content links are being used in Guides
Theresa Harbor
24 ago 2020
Collecting Feedback
0
24
Next reply time on an SLA
Niall Dunphy
21 ago 2020
Collecting Feedback
3
0
Option to translate contents of custom "Display" field
Koen Glotzbach
18 ago 2020
Collecting Feedback
0
1
Link Glossary to Guide Topics
Theresa Harbor
17 ago 2020
Collecting Feedback
0
2
Make it easier to add add/manage content links in Guides
Theresa Harbor
17 ago 2020
Collecting Feedback
1
1
Call a webhook in the criteria section of a trigger
Eric Meiners
13 ago 2020
Collecting Feedback
0
1
Wildcards for email domain association
Nacim
13 ago 2020
Collecting Feedback
0
1
API Regex pattern search
Kenneth
12 ago 2020
Collecting Feedback
0
5
Make it easier to find portal templates that have been edited in the new template editor
Samuel Waser
10 ago 2020
Collecting Feedback
0
3
Add a message number to the ticket view on the customer Help Center
Marion Abramo
5 ago 2020
Collecting Feedback
0
0
IT Support Manager
Gerry Hooper
1 ago 2020
Collecting Feedback
0
4
Sorting Macros
Geoff Knight
22 jul 2020
Collecting Feedback
0
8
Have all permissions disabled when creating a ticket department
Ahmad Sahrizal
20 jul 2020
Collecting Feedback
2
0
More font sizes when editing articles and guides
Thorsten Breuer
16 jul 2020
Report
0
1
Forward and resolve in one step
Trendfire
15 jul 2020
Report
0
2
Automatic approval reminders
Patrick Wijntjes
13 jul 2020
Report
0
0
Sorting registered views in publish area
Thorsten Breuer
13 jul 2020
Report
0
7
Sort awaiting agent tickets by sub-status
Dustin J. Albright
26 jun 2020
Collecting Feedback
1
57
Structured report permissions
Robert Tanka
25 jun 2020
Collecting Feedback
0
69
Bulk-Remove Users
Malou Axelstén
25 jun 2020
Collecting Feedback
1
30
Changing Type for Custom Fields
Christian
18 jun 2020
Collecting Feedback
0
26
Mass change ticket owner
Gunnar Giffey
11 jun 2020
Collecting Feedback
0
14
Sort Articles in Category View
Kyle Oliveira
8 jun 2020
Collecting Feedback
1
7
Force ticket matching on ref. code in subject
Michel Strøm Tandrup
3 jun 2020
Collecting Feedback
2
20
Action codes for time log and billing
Gerald Buechter
26 may 2020
Collecting Feedback
0
34
Round Robin Permissions
Christopher Newton
20 may 2020
Collecting Feedback
3