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Título / Autor
Estado
Comentarios
Actividad
3
SLA is completed only when the second agent response when an agent creates a ticket
Christine Loh
Apr 20, 2022
Collecting Feedback
0
3
Custom ring voice
Zachery Woods
Apr 12, 2022
Collecting Feedback
0
5
Notifications for blocked attachments
Jeroen van der Steen
Apr 12, 2022
Collecting Feedback
0
2
Language of messenger widget embedded on a different site changing according to language of website
Filter TB
Apr 7, 2022
Collecting Feedback
0
4
Additional total times in DPQL
Joshua Thompson
Apr 5, 2022
Collecting Feedback
0
3
Sending messages to ccs without sending to the ticket owner
Kieron Hill
Apr 5, 2022
Collecting Feedback
0
0
Creating a trigger to later the way users receive agent reply triggers
Kieron Hill
Mar 28, 2022
Collecting Feedback
0
0
Action Code to add CCs to a ticket
Ramirez, Javier
Mar 18, 2022
Collecting Feedback
0
2
Reports custom data parent value
Christine Loh
Mar 17, 2022
Collecting Feedback
0
0
Add Notification
a.karagiannis@enartia.com
Mar 15, 2022
Collecting Feedback
0
3
Changing timeframes on the Group By Selection
Christine Loh
Mar 11, 2022
Collecting Feedback
0
0
Organization Managers should not be cc'd on their own tickets
Marion Abramo
Mar 7, 2022
Collecting Feedback
0
0
Separate the owned and team agent permissions
Chris Radi
Mar 4, 2022
Collecting Feedback
0
0
Allow a user to be created within Deskpro without the need for an email address.
Colin
Mar 3, 2022
Collecting Feedback
0
5
Multiple questions in the satisfaction survey
Matthew Wray
Feb 28, 2022
Collecting Feedback
1
3
Voice - Tiered Queues/Overflow
Zachery Woods
Feb 25, 2022
Collecting Feedback
0
3
Ability in triggers to select parent value
Amabel Watkins
Feb 23, 2022
Collecting Feedback
0
6
Scheduled tickets/tasks
Dennis Joy
Feb 8, 2023
Collecting Feedback
1
2
Auto-correct and auto-capitalise words in the reply box
OJ Olegario
Feb 3, 2022
Collecting Feedback
0
3
Create report that is able to link articles to brands
Lore Durieu
Feb 1, 2022
Collecting Feedback
0
6
Forward an email into an existing ticket
Matthew Wray
Jan 31, 2022
Collecting Feedback
0
2
Link to Support page on the Agent Interface more accessible
Marion Abramo
Feb 8, 2023
Collecting Feedback
0
2
Alerts for incoming email processing errors
Matthew Wray
Feb 8, 2023
Collecting Feedback
1
0
Ability to create HTML Knowledge, News and Guides
Marion Abramo
Jan 26, 2022
Collecting Feedback
0
2
Custom Messenger buttons
Jared
Feb 8, 2023
Collecting Feedback
0
2
Process agent email replies to notes as notes, and emails to replies as replies.
Alex Tumanov
Feb 8, 2023
Collecting Feedback
0
2
Include Approval information in PDF Export of ticket
Matthew Wray
Feb 8, 2023
Collecting Feedback
0
10
Improve colors options for stacked bar graphs
Aïdée Carrière
Feb 8, 2023
Collecting Feedback
0
47
Deskpro Search Metadata Description
Alexander Lloyd Clemons
Feb 8, 2023
Collecting Feedback
0
15
Reporting for ignored calls on Voice Round Robin
Brandon Skinner
Feb 8, 2023
Collecting Feedback
0
5
Adding Audio Option for Deskpro Captchas
Michael Bittle
Nov 23, 2021
Collecting Feedback
0
7
Knowledgebase articles should only show up in the language of the user’s choice on the helpcenter
Ulf Kronsell
Nov 22, 2021
Collecting Feedback
0
4
Have widget menu visible at all times on dashboards
Amabel Watkins
Nov 22, 2021
Collecting Feedback
0
1
Sticky Message/note toolbar
Scott Cove
Nov 19, 2021
Report
0
5
API endpoint for per organization custom field
Marlon Leerkotte | Contec B.V.
Nov 18, 2021
Collecting Feedback
0
0
Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
Jeroen van der Steen
Nov 15, 2021
Report
0
5
Customisable tab title
Simon Frost
Feb 8, 2023
Collecting Feedback
0
5
Option to change subject line on ticket when user's email contains a different subject
Matthew Wray
Oct 26, 2021
Collecting Feedback
0
25
Full Message View Permanent
hojjat mehrabi
Oct 20, 2021
Collecting Feedback
0
0
Please add ticket satisfaction criteria to the ticket search function on the Agent site
Fusako Iwaya
Oct 15, 2021
Report
0
0
Search, categories and filter for uploaded images - knowledgebase
Colin
Oct 7, 2021
Report
0
0
Able to delete your previously uploaded images into knowledgebase
Colin
Oct 7, 2021
Report
0
5
Confirmation message pop up when changing department of a ticket
Amabel Watkins
Sep 27, 2021
Collecting Feedback
0
0
Search/filter and delete options for uploaded images
Colin
Sep 16, 2021
Collecting Feedback
0
4
Transfer calls to external numbers
Lia Gallardo
Oct 27, 2021
Collecting Feedback
0
5
Set triggers to run based on SLA statuses changing
Amabel Watkins
Sep 13, 2021
Collecting Feedback
0
0
Embedded Widget - Screenshot Function
Brandon Williams
Sep 7, 2021
Collecting Feedback
0
0
Embedded Widget - Context Sensitive Help
Brandon Williams
Sep 7, 2021
Report
0
0
Send the admin a notification when e-mail is rejected
Khaled Jmal
Sep 6, 2021
Collecting Feedback
0
0
Define working hours for escalations
Khaled Jmal
Sep 6, 2021
Report
0