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Agent Guide
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  • The Agent Interface
    • Introduction and Overview
    • Header
    • Filter pane
    • List pane
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  • Tickets
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  • Publish
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  • Tasks
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  • Appendix
    • Deskpro Terminology

Comments on portal content

23/03/2017 23/03/2017

Users with the right permissions can add comments on portal content.

You can select user comments from the Comments section of the filter pane.

../_images/publish-comments-filter.png

Comments may need to be approved before they can become visible.

Select comments in the filter pane to view them in the list pane.

../_images/publish-comments.png

You can approve, delete and edit comments from this view. You can also create a linked ticket in case the user’s issue needs addressing.

You can also view comments on an item when it is open in the list pane, using the Comments tab.

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