Feedback items have a status which tracks what your organization is doing with that item. Users can see the status on the web portal.

A feedback item starts out with new status. On the web portal, this is displayed as “Gathering Feedback”.

Agents can then change the status to reflect what is happening with each feedback item.

The available statuses are chosen by your admins. You can have as many different statuses as you like, but they are divided into two main kinds:

• Active statuses - indicate that the feedback has been looked at by an agent, and your enterprise is going to do something further with it - for example, it is going to be studied further, or it is actively being implemented.
• Closed statuses - indicate that nothing further will be done with the feedback - for example, it has been acted on or rejected.

Examples of possible Active statuses:

• Under review
• Planning
• Started
• Testing

Examples of possible Closed statuses:

• Completed
• Duplicate
• Declined

Setting an item to a Closed status means it is archived on the web portal: still visible to users, but no further comments or votes will be accepted.

There are also hidden statuses, just as with tickets - items that have been deleted or marked as spamor are waiting for the user to validate their email address. Hidden items are not shown on the web portal.